• Zayed Ahmed

Top 10 BPO Companies in the Philippines

Updated: Sep 13

In recent years, due to its good reputation and ideal geographical location for outsourcing, the Philippines has rapidly become home to some of the greatest names in the business process outsourcing sector, including Accenture and IBM. The fact that it currently accounts for a large portion of GDP and exports in the Philippines is evidence of the sector's evolution into a sizable BPO industry. The IT services sector has enjoyed unusually strong growth compared to other industries.




The Philippines' BPO firms provide services to clients across the globe in various industries, namely IT (Information Technology), Energy, Real Estate, Finance, Accountancy, etc. However, with the large number of BPO firms rising in this country that are easily accessible by the general public, you may be a little confused about what's right for you. Below we list some of the most loved and well-reviewed professional BPO outsourcing companies in the Philipines.


BPO Companies in The Philippines


Why should you choose the Philippines?


Over the last decade, the Philippine outsourcing business has risen compared to its neighboring countries. Delegating business responsibilities to a local outsourcing firm can help a local or international company in various ways. Among these advantages, the most notable ones are:

  • Savings: Engaging a Philippine BPO provider is less expensive than hiring in-house staff or an outsourcing business in Europe or the United States.

  • Skilled Talent: One of the main reasons organizations prefer to outsource to the Philippines is the availability of a technically competent and dedicated workforce. A Filipino worker can typically communicate effectively in English, making them perfect for voice services.

  • Strong laws: Outsourcing services in the Philippines are generally secure and dependable, given the country's strict data privacy and intellectual property protection laws.


According to predictions by researchers, by 2016, the Philippines' BPO outsourcing sector will have generated $25 billion in revenue by the end of 2017, which would represent about 10% of the country's economy and equal to the sum that the 11 million Filipino foreign workers are expected to send home. The country's economy, historically one of Asia's slowest-growing, has become one of the fastest-growing thanks to the outsourcing boom. Manila's business areas are thriving thanks to the industry.


According to industry insiders, turnover is substantial, often about 60%. As a result, an average employee who joins in January will leave by July, which works as proof that working in this sector is no easy job. However, the comparatively excellent compensation keeps individuals in the market—call-center employees make twice as much on average as Manila, the capital city's bank employee. These BPO businesses will continue to outsource to the Philippines for years.


While it's easy to get lost in the sea of these BPO companies and have to worry if they are scams or not, rest easy. To assist you in choosing the finest business process outsourcing provider for your requirements, we'll present the top 10 organizations in the Philippines.


Top 10 BPO Service Companies in the Philippines


1. Accenture Inc.



Accenture is a global company that offers digital, cloud, and security services. Accenture Inc. takes pride in having the world's largest network of advanced technology and intelligent operation centers. They are currently serving clients from over 120 countries where they offer strategy and consulting interactive, technology, and operations services. With offices in Manila, Cebu, and Ilocos, the corporation began operating in the Philippines in 1985 and now employs over 50,000 nationwide.


For platforms like Salesforce, Oracle, SAP, Adobe, and others, Accenture provides cutting-edge IT outsourcing solutions. Accenture Inc. has been named a leader in commerce services by independent research firms during the first quarter of 2021. It's highly deserving of its title, where this firm scored higher than many of its competitors in the Commer Strategy Services criteria.


Accenture has established itself as a reliable name for large-scale companies that need proper commerce implementation for their day-to-day business with industry-led experienced individuals leading the project.


2. Teleperformance Philippines Inc.



Teleperformance, a French multinational corporation, is in great demand in the Philippines for its services to improve the customer experience. Teleperformance began its journey in the Philippines in 1996 with its vision to have 'flexible solutions for an unpredictable world. It has slowly and steadily grown as one of the most preferred outsourcing options on international grounds. This firm has served as a strategic partner to some of the world's largest companies in leading industries.


More than 45,000 people were employed by Teleperformance Philippines (also known as Telephilippines Inc.) as of 2021, and they were spread out throughout 22 facilities in cities including Manila, Antipolo, Baguio, Bacolod, Cebu, etc. According to recent research held by "Great Place To Work", 82% of the employees at Teleperformance agree that it's a great company to work for with suitable work environments compared to the usual 53% of the employees who give this positive feedback in typical global firms.


3. Sitel Philippines Corporation



Sitel, a worldwide company, based in the United States, started operating in the Philippines in 2000. It has more than 10 locations in Pasig City, Metro Manila, Mandaluyong City, Tarlac City, Baguio, and Palawan.


This firm is one of the top BPO firms in the Philippines. It is a well-known provider of services like data processing and business support for improving the customer experience worldwide.


Currently, over 400 clients worldwide receive services from Sitel's 120+ locations throughout 29 nations. The business reported an estimated 2.1 billion USD in annual revenue in 2020. In 2021, Sitel Group bought Sykes, another renowned business process outsourcing company in the Philippines based in the Philippines. In recent times, Sitel Philipines has been recognized for Gold Stevie Award as the Most Exemplary Employer in response to the pandemic, COVID-19.


4. CloudStaff


Initially established in 2005 in Australia, Cloud Staff was a company that primarily focused on software development for Western Markets. As it expanded, in 2010, it identified itself as an emerging firm in the Philippines for outsourcing services, where it began with only a handful of staff. Soon enough, led by skilled management and experienced and motivated individuals, CloudStaff was able to have tremendous growth.


Today, CloudStaff has over 4000 employees across 13 different locations spread nationwide. In 2021, CloudStaff was named one of the best companies to work for in Asia by HR Asia Awards.


5. Six Eleven Global Teleservices



Six Eleven started its journey in 2005 with a small number of employees. This is one of the first Filipino-owned BPO firms in the industry. Six Eleven's approach to its business is solution-oriented, with its contact centers designed to provide the highest quality solution to its customers.


Six Eleven believes that the most important thing when outsourcing projects is to set specific goals, which helps them achieve their targets. The company focuses on achieving its goals, sometimes even exceeding them, giving them an edge over its competitors.


6. JP Morgan Chase & Co.



JP Morgan is a multinational banking and financial services firm headquartered in New York City, USA. It is one of the major financial services organizations in the Philippines, employing over 15,000 people.


In 1961, JP Morgan Chase & Co. established a representative bank in the Philippines. We now have a fully integrated franchise that provides corporate and financial banking, merchant banks, equities, sales and trading, and deposit-taking. The firm's rapidly expanding global service center in four Metro Manila locations, including the Philippine Global Service Center (GSC).


The company's BPO operations combine technology like artificial intelligence with human knowledge to provide various services, making them a leader among its competitors in the industry.


7. Sutherland Global Services Philippines Inc


Sutherland Global Services, with its slogan "We make Digital Human." have cemented its position in the industry for over 35 years. For decades they have created the best-in-class processes for some of the world's most experienced-native businesses.


Sutherland is another leading BPO business in the Philippines, with headquarters in Taguig City. Customer contacts and digital financial services are two important aspects of Sutherland's business. These services improve the client experience, increase revenue and operational efficiency, and reduce risk.


The firm also provides cutting-edge PaaS (Platform as a Service) solutions. They are:

  • Sutherland Anywhere

  • Sutherland Conversational AI

  • Sutherland Connect

  • Sutherland Mobility


8. Outsourced



Outsourced is one of the most recent additions to Philipines' ever-growing BPO companies. It was founded in 2012 by its current Australian director, who has 20 years of individual experience in this industry. In their short time in the market, they have delivered projects for some of the world's most recognizable companies and brands, such as D-Link, Yamaha, HP, Rio Tinto, and ANZ Bank.


9. DOXA7



While committed to proving itself to be more than just an outsourcing company in the Philippines, DOXA claims to be your X-factor in utilizing borderless talent. DOXA is where People and Trust meet. It was founded by business executives driven by the energy to make a difference and have a good influence on the world as a whole.


Out of all the outsourcing companies in the Philippines, DOXA is the most well-adapted and accepting of changes that constantly occur in the business world. They keep up with trends and policies that many larger companies fail to cover.

10. StaffWiz



One of the most popular firms among startups, and small and medium-sized companies for outsourcing, Staffwiz is located in Tordesillas, Makati, in the Philipines. Staff win works in consultative and collaborative cooperation with enterprises worldwide, providing tailored BPO-Staffing solutions to match each client's individual needs. They are known to reduce labor costs by up to and by 70%.


Conclusion


Philipines is a country that was successful in creating a sizable BPO export business in the 2000s. It has surpassed other nations in expanding the BPO business during the last few years. The Philippines had become a significant contender for first place for outsourcing, coming second only to India.


When you have skilled outsourced personnel managing your supporting company operations, you will be able to focus on your core skills and expand. Use the list of top organizations we explored to choose a BPO provider that is a perfect fit for your needs.

 

Now that you know about the top 10 BPO companies in the Philippines, it's easy for you to pick the best suit. If you wish to look further, Bangladesh is a booming nation of outsourcing. Founded in 2014, ASL BPO has maintained its reputation as one of the country's leading outsourcing service providers. At ASL BPO, we ensure maximum satisfaction for our clients with our expertise, robust technologies, and high-performance solutions. Contact ASL BPO for further queries.


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