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When you think about outsourcing, you undoubtedly think about India, and why wouldn't you? Cause 56% of Global outsourcing demand is still being handled by India.
Furthermore, according to Kearney’s Global Services Location Index (GSLI), an index that helps businesses understand and compare the factors that make countries the most attractive location for outsourcing, India has consistently been the number 1 rank when it comes to outsourcing.
Currently, the Indian BPO industry is worth $40 billion USD and is projected to grow to $54 billion USD by 2025. Some of the top services that India is providing in the BPO and ITES industry are IT and software development, Technical support & IT help desk, and customer support services.
With such a large industry that is handling a significant portion of the global outsourcing demand India undoubtedly has thousands (if not more) of BPO companies present.
That's why, a large corporation or multinational company interested in outsourcing to India, undoubtedly would need to know who are the top BPO companies with whom they can partner.
As such, we have provided below a list of the top BPO firms in India to whom you can outsource.
India, though is one of the leading outsourcing hubs in Asia, and as such most BPO and IT firms from around the globe have a branch in India.
Our list though focuses on those BPO and IT companies that were founded in India rather than those that originate in the Philippines and Europe.
Keep in mind though, that these Indian BPO companies are multi-international giants that mostly work for large corporations, with some of them working for Google, Microsoft, and Apple.
So, if you are a small to medium-sized enterprise (SME) and instead are looking to partner up with a bit smaller but well-reputed BPO firm then you may want to look for other alternatives.
Top BPO Service Providers in India
1. Genpact
Genpact, which stands for "generating business impact" was founded in 1997, in New Delhi with just 20 employees in order for the American conglomerate General Electric to outsource its back office services.
Today, it employs more than 110,000 people with its headquarters in New York City, NY, and staffing solutions offices in India, the Philippines, and China. With clients from over 30 countries and an annual revenue of USD $4.37 billion as of 2022, it is undoubtedly one of the top BPO companies in India.
Genpact specializes in providing services such as Artificial Intelligence (AI) software tools, Automation, Data Analytics, Customer Care, Finance and Accounting, and Supply Chain Management among others.
In recent years it has also acquired a number of startups ranging from software companies to digital consultancy and data engineering and analytics firms.
2. Infosys BPM
Infosys BPM was founded in April 2002 as a subsidiary of Infosys LTD. It is an Indian-owned business with the current CEO being Anantha Radhakrishnan.
Infosys is one of the leading outsourcing companies in India per NASSCOM, with operations in Brazil, China, India, the Philipines, Europe, and Australia. As of June 2023, it has over 57,000 employees worldwide and has made an annual revenue of over 1 billion USD in 2022.
It specializes in providing services such as Business Transformation, Master Data Management, Customer Care Solutions, Robotic Process Automation, Finance and Accounting, Annotation, and Legal Services among others.
3. Wipro
Wipro is an Indian multinational company that specializes in providing Information Technology (IT), Consultancy, and Business Process Outsourcing Services.
Its solutions include Cloud Computing, Cybersecurity, Robotics, Data Analytics, AI solutions, and other outsourcing and consultancy solutions.
With an annual revenue of 11 billion USD in 2022, it is one of the largest IT and consultancy firms in India, having more than 240,000 employees at offices in over 47 countries all over the world.
Four of its largest subsidiaries include Appirio, Topcoder, Capco, and Designit. It also has acquired a number of startups including cMango, Promax Applications, and Splash Corp among others.
TCS is Indians one of the leading multinational IT and consulting service providers with its headquarters being in Mumbai. It is part of the Tata Group and operates across 46 countries around the world.
As of 2023, they have 616,000 employees worldwide and have an annual revenue of more than $29 billion USD.
It is one of the most valuable IT companies with a market cap of $144.73 billion USD surpassing even Accenture.
The services TCS specializes in include Cloud Solutions, Data and Analytics, Cybersecurity, Consultancy Services, Cognitive Business Solutions, and IoT-based solutions among others.
They also have 17 software platform solutions that are specialized for a plethora of different industries. These industries include the Banking Sector, Education, Life Science, Manufacturing, Tech Sector, and Retail.
5. SunTec India
SunTec India, founded by Rajesh Bhateja in 1999 is another one of the leading BPO companies in India. With its headquarters in New Delhi, it currently has over 1,500 full-time employees and over 8530 clients from 50 different countries across the world. Some of the major clients they work with are UNICEF, Panasonic, and Oxford University Press.
Being one of the leading certified Shopify solutions partners in India, they specialize in providing e-commerce solutions to businesses. They also provide Data Entry services as well as App and Web development, ePublishing services, Photo Editing, and Digital Marketing services.
As one of the top BPO firms in India, they are not only ISO certified, they are also HIPAA compliant and CMMI level 3 certified company.
Flatworld Solutions (FWS) was founded in 2002 with the aim of providing low-cost data processing and data entry solutions to its clients. Later, demand from its clients for customer service needs led the company to launch its call center solutions.
Today, it's one of the leading corporations in India that provides IT, Business Consulting, and Outsourcing Services.
Flatworld India is ISO 9001-2008 accredited and currently has more than 18,000 clients and over 5000+ employees in four different countries.
The services it specializes in include Data Processing, Call Center Solutions, Software Development, Insurance BPO, and Healthcare BPO among others.
One of Flatworld's subsidiaries includes Outsource2india (O2I) which is itself a leading outsourcing company that provides a wide range of outsourcing solutions.
Firstsource Solutions LTD is a business process management company owned by RP-Sanjive Goenka Group. It is one of the leading providers of transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, and other industries.
It has established its presence in the USA with over a dozen offices and has multiple offices in the UK, India, the Philippines, and Mexico. Currently, Firstsource has more than 10,000 employees worldwide and is a trusted growth partner to over 150 leading global brands, of whom several are Fortune 500 companies.
Among the services it specializes in are Back Office Support, Customer Support Service, Automation, and Web-based Platform Solutions.
Hinduja Global Solutions (HGS) specializes in optimizing the customer experience lifecycle for its clients through automation, analytics, and artificial intelligence that help its clients identify and prioritize customer segments, phases of the customer lifecycle, and moments of truth to deliver targeted customer engagement services.
Currently, HGS has more than 21,600 employees in over 38 office branches in 6 different countries. For the 2022 fiscal year, it made an annual revenue of more than $439 million USD, making it one of the Indian global leaders in outsourcing.
Fusion BPO Service was founded by Pankaj Dhanuka and Kishore Saraogi in 2004. It currently has more than 14,000 employees with office branches in 14 different countries, including the USA, Canada, India, Thailand, Indonesia, and the UK.
The services it specializes in are Customer Support, Software Solutions, Robotic Process Automation (RPA), Data Annotation, and Speech-to-Text transcription.
It is not only an ISO 27001: 2013 Certified company but also has PCI DSS Certification as well as HIPAA Self Assessment compliance.
10. EXL Service
EXL Service is a multi-national analytics and digital solutions company that was founded by Vikram Talwar and Rohit Kapoor in 1999. It was acquired by Conseco in 2001 and then by Oak Hill Capital Partners and FTVentures from Conseco in 2002.
Currently, it has more than 40,000 employees spanning 54 office branches in 12 countries including India, the USA, the Philippines, Australia, and the UK among others. Furthermore, as of 2021, it made an annual revenue of $1.12 billion USD.
It not only provides BPO services but also provides research analytics and advisory services. The BPO services it specializes in include Data Architecture and Strategy, Finance and Accounting Outsourcing, Generative AI, and Digital Solutions among others.
Prominent Indian BPO Firms With Top-notch Services
Apart from the large multi-national BPO and IT corporations, there are many other well-established BPO and IT companies in India. Here is a list of some of the very best among them:
TechSpeed Inc: A women-owned technology company that provides AI-driven BPO services to its clients. They specialize in providing data mining and data processing services as well as machine learning and other AI solutions.
TaskVirtual: One of the top-rated virtual assistant service providers in India, they also specialize in providing digital marketing, content writing, and IT support services.
A1 Call Center: A CISCO-based call center outsourcing solutions provider that specializes in providing telemarketing, inbound customer support, and back-office support services.
Virtual Employee: As the name suggests they provide Indian remote workers with a plethora of different specializations including digital marketing, IT, legal, accounting, app and web development, etc.
Meru Accounting: An Indian CPA firm that specializes in providing end-to-end bookkeeping and accounting outsourcing solutions to small and medium-sized enterprises all around the world.
Invensis Inc: Invensis is a multinational BPO company with offices in the UK, Canada, Australia, and India. It has 5000+ employees and provides outsourcing solutions to some of the most reputed companies around the world, including Fortune 500 companies such as Philips, Trend West, 3E, and GRM.
MattsenKumar LLC: MattsenKumar was co-founded by Mike Mattsen and Aarati Kumar with the aim of providing affordable data-centric outsourcing solutions. They specialize in providing e-commerce outsourcing solutions, call center solutions, and back-office support. Currently, they have more than 1200 employees working in India.
Call2Customer: Call2Customer is a multi-national call center solutions provider with offices in the USA, the Philippines, and India.
My Tasker: An Indian BPO startup that provides Virtual assistant services as well as digital marketing, and app development services to businesses in the USA and Europe.
Trupp Global: Trupp Global Technologies Pvt Ltd is a one-stop solution for outsourcing. It provides back-office support, customer support, software development, photo editing, and medical billing services.
ASK Datatech: Based in Ahmedabad, Gujarat, India, Ask Datatech is an ISO 9001:2008 certified company that provides end-to-end data entry services to clients in the USA, Canada, and Australia.
Intellect Outsource: Intellect Outsource specializes in providing e-commerce businesses with complete outsourcing solutions starting from product data entry, order processing, inventory management, and VA services, to Magneto and WooCommerce development services.
Most Outsourced Services in India
India is the number #1 hub for outsourcing and clients worldwide hire Indian BPO and IT companies for a number of different demands.
However, within the last 2 or 3 decades, demand for certain outsourcing services from India has grown while some others have shrunk. This is due to changes in global demand over the years and with that Indian BPO companies evolving to cater to such demands as well.
Here is a list of outsourcing services that are most in-demand from India:
1) IT Outsourcing
IT services are currently the number #1 in demand from India when it comes to outsourcing. IT outsourcing is projected to have an annual revenue of USD $8.8 billion in India and is expected to grow at an annual growth rate of 17.92% for the next 5 years resulting in the market volume to rise to USD $20.1 billion.
2) Software and App Development
Along with IT Outsourcing the second most demanded outsourcing service is software and app development. Indian programmers are highly sought after by foreign clients and their demand is projected to grow further in the upcoming years.
3) Knowledge Process Outsourcing (KPO)
The KPO industry in India is a sunrise sector in the Indian economy that is expected to hit USD $50 billion market value by 2025.
Research and Development as well as Data Analysis and interpretation is in huge demand in the KPO industry and all BPO giants like Genpact and TCS provide these services to their clients.
4) Call Center Services
The call center industry in India has always been in demand since the 1990s. In fact, before the IT revolution and the demand for IT outsourcing, call centers were the most demanded service in India.
This is primarily because of the growth in English language speakers and Indians being able to speak multiple other languages.
In 2017, the Indian call center market was valued at USD 28.19 billion. It is expected to grow at a compound annual growth rate (CAGR) of 10.8% till 2029 resulting in the market size to increase to USD $55.5 billion.
5) Back-office Support
Outsourcing back-office support is the 5th most in-demand service in India, most foreign companies look to outsource their back office to either India, the Philippines, or Bangladesh in order to lower their costs, and with the booming of tech industry, the need to outsource back-office operations is ever growing.
In 2022, the Indian market value for back-office work management was approximately USD 3.6 billion, this is projected to grow to USD $6.71 billion by 2028, growing at a CAGR of 10.9% per year.
Conclusion
India is undoubtedly the number #1 place for outsourcing. Some of the largest BPO and IT consulting companies in this world such as Genpact and Tata Consultancy Services (TCS) are from India.
Apart from the large corporations, there are many top-notch BPO service providers in India such as Invensis and TechSpeed Inc.
If you are looking for IT-related services, research and development, or data analytics, India might be the right place for you to look for outsourcing partners.
However, for back office support and customer care support services, emergent markets such as Bangladesh or even the Philippines might be a better choice to look into.
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