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  • Writer's pictureHumayra Alam Afra

Top 10 BPO Companies in UK in 2024

Updated: 6 days ago


Research shows that 48% of businesses in the UK are hiring an outsourcing partner to outsource part of their operations.


Since the pandemic in 2019, the number of businesses in the UK that are using outsourcing services has further increased.


In 2021, the UK BPO service market was valued at USD 16.67 billion and was forecasted to grow to USD 20.81 billion by 2026.


IT-enabled services, such as IT support, and software development, alongside payroll and accounting, are some of the most popular services that are being outsourced.


This shows a relatively high demand for outsourcing in the UK and the demand will grow further in the future.


If you are reading this blog, chances are you may be thinking about outsourcing part of the operations of your business too.


Many BPO companies have established their presence in the UK. With the target to capture the UK market, while some of these are startups that cater to small and medium-sized businesses others are multi-national giants that target large corporations as their potential clientele.


In our blog today, we would like to curate for you some of the top BPO firms in the UK and tell you about how to choose a suitable BPO company for your outsourcing needs.


Hope this helps you with your business, so without much further ado, do read on!




Virtual Sales Limited provides sales outsourcing services for cloud and data analytics companies. Virtual Sales Limited works collaboratively, touching base regularly to provide updates and feedback. Moreover, the team is thorough with their work and flexible in terms of making changes.



Virtual Sales Limited

Service

Location

Price

Review

  • Sales Outsourcing

  • Call Center Services

Suite G16C, Milnwood, 13 North Parade, Horsham, West Sussex, RH12 2BT

Horsham, United Kingdom

RH12 2BT


$50 - $99 / hr

4.8Clutch



Lead Gen Dept. provides lead generation services to a UX design agency. They define the client's target audience and set up and manage their outbound email marketing and telemarketing campaigns.



Lead Gen Dept

Service

Location

Price

Review

  • Sales Outsourcing

  • Call Center Services

  • Email Marketing

  • Social Media Marketing

71-75 Shelton St

London, United Kingdom

WC2H 9JQ

$100 - $149 / hr

5.0⭐Clutch


Growth Hub helps B2B businesses build sales pipelines and accelerate growth. Growth Hub identifies new contacts and supports market mapping for a consulting company. The client has given the team several assignments to work on while they work on another pipeline.



Growth HUb

Service

Location

Price

Review

  • Sales Outsourcing

  • Back Office Outsourcing

  • Business Consulting

7 Bell Yard

London, United Kingdom

WC2A 2JR


< $25 / hr

4.9⭐Clutch



Operatix gathers qualified leads, expands their business in the market. They allow their account executives to focus more on top-notch sales calls. Their professional team learns about the client to deliver quality meetings.



Operatix

Service

Location

Price

Review

  • Sales Outsourcing

  • Call Center Services

Fleet, United Kingdom

Undisclosed

4.7⭐Clutch



SalesCaptain builds high-performing Outbound Marketing and Sales systems. For B2B SaaS and service businesses. They help you onboard your dream clients. As well as build a sustainable and predictable sales pipeline.



SalesCaptain

Service

Location

Price

Review

  • Sales Outsourcing

  • CRM Consulting and SI

  • Direct Marketing

  • Call Center Services

  • Email Marketing

128 City RoadLondon, United KingdomEC1V 2NX

$200 - $300 / hr

4.7⭐Clutch



Pearl Lemon is a multi-award-winning SEO, Lead Generation, Content, and Sales Agency. Based in London but serving clients Worldwide. They help with B2B lead generation and manage all the marketing campaigns.



Pearl Lemon

Service

Location

Price

Review

  • SEO

  • Accounting

  • Pay Per Click

  • Public Relations 

  • Sales Outsourcing 

  • Web Design

Kemp House, 152 - 160 City Road

London, United Kingdom

EC1V 2NX

$50 - $99 / hr

4.8⭐Clutch


Deeper Insights helps solve the toughest problems through the power of artificial intelligence. They work with small and large enterprise organizations with digital transformation and automation.



Deeper Insights


Service

Location

Price

Review

  • AI Development

  • AI Consulting

  • Generative AI

  • Document Digitization & Management

  • Custom Software Development

Mappin House, 4 Winsley Street

London, United Kingdom

W1W8HF

$100 - $149 / hr

4.7⭐Clutch



GLO is a conference video, live streaming, and hybrid event production company. They specialize in technical event videography. As well as high-quality interviews, social snippets, and event highlights films. Their on-location video podcast setup has been extremely popular for thought-leadership content creation. They operate throughout the UK and internationally.



Generate Leads online

Service

Location

Price

Review

  • Video Production

  • Event Marketing

  • Social Media Marketing

19 Windsor Place, Portobello

Edinburgh, United Kingdom

EH15 2AJ

$100 - $149 / hr

N/A



SmartPA seamlessly integrates and provides hard work that produces significant results. Their team provides an excellent level of personal service and communicates effectively.



Smart PA

Service

Location

Price

Review

  • Back Office Outsourcing

  • Finance & Accounting Outsourcing

  • Call Center Services

7-13 Dublin St Lane South 

Edinburgh, United Kingdom

EH1 3PX

< $25 / hr

5.0⭐Clutch



The Contact Company adds value for its clients. As trusted partners to manage and develop their customer contact process



The Contact Company

Service

Location

Price

Review

  • Customer service

  • Outsourcing

  • Back Office Service Services

Queensgate, Grange Road East,

Birkenhead , United Kingdom

CH41 5FD

N/A

5.0⭐Clutch


Top 3 Picks from Our List


Here is a table with a curated number of the best out of the list. We have summed them up by their core services and their respective high ratings on Clutch.

Company

Lead Gen Dept

SmartPA

The Contact Company

Core Service

  • Sales Outsourcing

  • Call Center Services

  • Email Marketing

  • Social Media Marketing

  • Back Office Outsourcing

  • Finance & Accounting Outsourcing

  • Call Center Services

  • Customer service

  • Outsourcing

  • Back Office Service Services

Rating

5.0⭐

5.0⭐

5.0⭐

Number of Employees

10 - 49

250 - 999

1,000 - 9,999

Certifications

N/A

N/A

N/A


How to Choose BPO Companies in The UK for Outsourcing?


If you're considering outsourcing, there are a few things you can do to make the process more successful:


 Do Your Research:  Make sure you understand the different types of BPO services available and choose the right provider for your needs.


Define Your Requirements:  Be clear about what you're looking for in a BPO provider and what you expect from them.


 Get Everything in Writing: Make sure you have a clear contract that outlines the terms of your agreement with the BPO provider.


Monitor Your Performance: Track your progress and make sure you're getting the results you expected.


Note: Make sure they are certified: ISO certified under ISO 27001:2022 Information Security Management Systems Requirement and ISO 9001:2015 Quality Management Systems Requirement. To ensure that they are able to handle critical data and follow security measures.

How Much Does a Personal Assistant Cost in the UK?


For many of you looking far and wide in search of the definite cost of a Personal Assistant, it is encouraged that the business looks for a Virtual Personal Assistant. They can complete tasks on a phenomenal level compared to Personal Assistants.


Rates typically range from £15 to £50 per hour depending on skills and experience. Some VAs offer monthly packages, with prices like £370-1480 per month for specific hourly commitments. Virtual assistant cost in the UK usually fluctuates due to the task.




How BPO Companies in the UK Affect the Economy


The impact of the UK BPO service providers on the global economy is significant. They employ millions of people, and they help businesses. BPO can also help to boost economic growth in developing countries.


Here are some of how the UK BPO service providers are impacting the global economy:



Cost Savings


UK businesses find it cheaper to outsource from native BPO companies. Overseas BPO providers often offer competitive rates compared to UK-based providers. This can free up resources for UK businesses to invest in other areas of their operations.



Access to Skilled Labor


The UK has a well-educated and English-speaking workforce. Which can be attractive to UK businesses looking for qualified BPO workers. This can be particularly beneficial for tasks requiring customer service.


Improved Efficiency


UK BPO providers can offer UK businesses access to best practices and innovative technologies in the BPO industry. This can help UK businesses to improve their operational efficiency and competitiveness.


Trade and Investment


The growth of the UK BPO industry can lead to trade investment between the UK. This can benefit both countries' economies by creating new jobs and opportunities.




Final Words


ASL BPO delivers the most promising and professional-grade BPO  services. You can bet, ASL BPO will deliver the best value and satisfactory results you could ever hope for. We hope that our article has helped you with any pressing issues you may have had. Our virtual assistance services are meant for your ease.


Frequently Asked Questions


How Do BPO Companies Function in The UK?

In the UK, businesses outsource various functions like customer support, IT services, and back-office operations to improve efficiency and reduce costs

What Types of Services Do BPO companies in the UK Typically Offer?

How Do BPO companies Ensure Data Security and Compliance with UK Regulations?

What Factors Should Businesses Consider When Selecting a BPO Partner in the UK?

Is Language Proficiency a Key Factor in BPO Services in the UK?

How Do BPO companies Handle Cultural Differences in Service Delivery?

Can Small Businesses Benefit from Outsourcing to BPO companies in the UK?

How Do BPO companies Contribute to the Economic Landscape of the UK?


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