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  • Zayed Ahmed

Top 10 BPO Services in the Philippines

Updated: Jan 8

“ The Philippines makes up 10-15 % of the global BPO market, with a national workforce of approximately 1.3 million workers. This sector generates about 9% of the country’s annual GDP.” Microsoft (2022)




Table of Contents:


  1. Top BPO Service provider in the Philippines

  2. Other Prominent BPO Service Providers in the Philippines

  3. Most Outsourced BPO Services in the Philippines

  4. Final Note



The Philippines is one of the countries that remained strong in terms of business. It is one of the fastest-growing economies in the ASEAN region and it comes with many advantages.


It has top-tier resources, manpower, a perfect business environment, and a business-friendly atmosphere to run successful BPO services.


The cost-effective business process method has already collaborated with the 20 percent annual expansion rate of the country. As a leading BPO provider, the Philippines has dynamic services for the administration processes.


Let’s talk about some BPO Services in the Philippines.


Top BPO Service provider in the Philippines


Before talking about the available services in the Philippines, let's show you a list of 10 BPO Companies in the Philippines. The companies are:

1. Accenture Inc.


Accenture is a global company that offers digital, cloud, and security services. Accenture Inc. takes pride in having the world's largest network of advanced technology and intelligent operation centers.


They are currently serving clients from over 120 countries where they offer strategy and consulting interactive, technology, and operations services. With offices in Manila, Cebu, and Ilocos, the corporation began operating in the Philippines in 1985 and now employs over 50,000 nationwide.


For platforms like Salesforce, Oracle, SAP, Adobe, and others, Accenture provides cutting-edge IT outsourcing solutions. Accenture Inc. has been named a leader in commerce services by independent research firms during the first quarter of 2021. It's highly deserving of its title, where this firm scored higher than many of its competitors in the Commer Strategy Services criteria.


Accenture has established itself as a reliable name for large-scale companies that need proper commerce implementation for their day-to-day business with industry-led experienced individuals leading the project.


2. Teleperformance Philippines Inc.



Teleperformance, a French multinational corporation, is in great demand in the Philippines for its services to improve the customer experience.


Teleperformance began its journey in the Philippines in 1996 with its vision to have 'flexible solutions for an unpredictable world. It has slowly and steadily grown as one of the most preferred outsourcing options on international grounds.


This firm has served as a strategic partner to some of the world's largest companies in leading industries.


More than 45,000 people were employed by Teleperformance Philippines (also known as Telephilippines Inc.) as of 2021, and they were spread out throughout 22 facilities in cities including Manila, Antipolo, Baguio, Bacolod, Cebu, etc.


According to recent research held by "Great Place To Work", 82% of the employees at Teleperformance agree that it's a great company to work for with suitable work environments compared to the usual 53% of the employees who give this positive feedback in typical global firms.


3. Sitel Philippines Corporation



Sitel, a worldwide company, based in the United States, started operating in the Philippines in 2000. It has more than 10 locations in Pasig City, Metro Manila, Mandaluyong City, Tarlac City, Baguio, and Palawan.


This firm is one of the top BPO firms in the Philippines. It is a well-known provider of services like data processing and business support for improving the customer experience worldwide.


Currently, over 400 clients worldwide receive services from Sitel's 120+ locations throughout 29 nations.


The business reported an estimated 2.1 billion USD in annual revenue in 2020. In 2021, Sitel Group bought Sykes, another renowned business process outsourcing company in the Philippines based in the Philippines.


In recent times, Sitel Philipines has been recognized with Gold Stevie Award as the Most Exemplary Employer in response to the pandemic, COVID-19.



4. CloudStaff Philippines Inc



Initially established in 2005 in Australia, Cloud Staff was a company that primarily focused on software development for Western Markets.


As it expanded, in 2010, it identified itself as an emerging firm in the Philippines for outsourcing services, where it began with only a handful of staff. Soon enough, led by skilled management and experienced and motivated individuals, CloudStaff was able to have tremendous growth.


Today, CloudStaff has over 4000 employees across 13 different locations spread nationwide. In 2021, CloudStaff was named one of the best companies to work for in Asia by the HR Asia Awards.


5. Six Eleven Global Teleservices



Six-Eleven started its journey in 2005 with a small number of employees. This is one of the first Filipino-owned BPO firms in the industry. Six Eleven's approach to its business is solution-oriented, with its contact centers designed to provide the highest quality solution to its customers.


Six Eleven believes that the most important thing when outsourcing projects is to set specific goals, which helps them achieve their targets.


The company focuses on achieving its goals, sometimes even exceeding them, giving them an edge over its competitors.


6. Infinit-O



Infinit-O started its journey on September 15, 2005, with two veterans of the multinational outsourcing industry of the Philipines.


They wanted to help small and medium-sized businesses around the world prosper by providing them with quality service as an outsourcing partner.


Today, they provide various outsourcing and ITES solutions in the areas such as Customer care, back office, sales, data science, financial services, healthcare, and engineering.


7. Outsourced



Outsourced is one of the most recent additions to Philipines' ever-growing BPO companies. It was founded in 2012 by its current Australian director, who has 20 years of individual experience in this industry.


In their short time in the market, they have delivered projects for some of the world's most recognizable companies and brands, such as D-Link, Yamaha, HP, Rio Tinto, and ANZ Bank.


8. DOXA7



While committed to proving itself to be more than just an outsourcing company in the Philippines, DOXA claims to be your X-factor in utilizing borderless talent. DOXA is where People and Trust meet.


It was founded by business executives driven by the energy to make a difference and have a good influence on the world as a whole.


Out of all the outsourcing companies in the Philippines, DOXA is the most well-adapted and accepting of changes that constantly occur in the business world. They keep up with trends and policies that many larger companies fail to cover.


9. StaffWiz



One of the most popular firms among startups, and small and medium-sized companies for outsourcing, Staffwiz is located in Tordesillas, Makati, in the Philipines.


Staff wins work in consultative and collaborative cooperation with enterprises worldwide, providing tailored BPO-Staffing solutions to match each client's individual needs. They are known to reduce labor costs by up to 70%.



10. Sutherland Global Services Philippines Inc



Sutherland Global Services, with its slogan "We make Digital Human." have cemented its position in the industry for over 35 years. For decades they have created the best-in-class processes for some of the world's most experienced-native businesses.


Sutherland is another leading BPO business in the Philippines, with headquarters in Taguig City. Customer contacts and digital financial services are two important aspects of Sutherland's business. These services improve the client experience, increase revenue and operational efficiency, and reduce risk.


The firm also provides cutting-edge PaaS (Platform as a Service) solutions. They are:

  • Sutherland Anywhere

  • Sutherland Conversational AI

  • Sutherland Connect

  • Sutherland Mobility


Other Prominent BPO Service Providers in the Philippines


Here is a list of other prominent BPO service providers in the Philippines who provide the best services to their clients and are the leaders in the Philippines outsourcing industry:


  • 24/7 Customer Philippines Inc.

  • Microsourcing

  • Wipro

  • HireSmart Staff

  • JPMorgan Chase & Co.

  • IBM.

  • Concentrix

  • .Fusion BPO Services

  • Unity Communications


Most Outsourced BPO Services in the Philippines




Programming and IT Services


The Philippines is also called the call center capital of the world. The IT-BPO industry contributes high-quality jobs to over one million Filipinos resulting in domestic growth and expansion of the country.


As the BPO industry continues to grow, more leading companies like Oracle, Microsoft, and AT&T are outsourcing their programming and IT services from the Philippines.

Non-Core Operations


When a company outsources some of its business functions from a reputable service provider, it gains access to experts with extensive knowledge of the work domain.


The service includes non-core operations as well. The Philippines provides top-notch non-core services like human resources, management, data processing, etc.


Customer Services


Customer service is the touch point of your company's growth. The Philippines has many customer support services assisting businesses around the world. The language and cultural compatibility of Filipinos play a vital role while providing customer service.


The BPO services have been driven by low human resource costs, historical connection with the United States, and the advantage of an educated population.


Accounting and Payroll


There are numerous accounting and payroll services in the Philippines that help business owners with payroll payments. This system also helps in customer management and with taxes.


One of the top payrolls in the Philippines is Salarium. Some business owners hire people to deal with the salary, and some choose to use payroll apps to pay the salary.


Engineering


It is not hard to find a job in the Philippines. Especially getting engineers for the business is one of the easiest things. All types of engineering have an equal demand, so hiring an engineer for business causes will not be tough.


If someone is creating a building for their business, the requirement for an engineer will be needed.


Human Resources


The Philippines provides a good number of HR services and it stands as one of the major causes behind good business performance and a strong economy.


Human resource management involves evaluation, training of new job applicants, and recruitment of new candidates. Technically, HR managers are one of the core handles of a business organization.


In this sector, the Philippines are constantly struggling to find people worthy of HR management.


With the growing population in the country, the number of business sectors is increasing as well. Hence, the requirement for HR managers is increasing too.


Content Creation


People in the Philippines are also getting ahead in content creation such as food vlogging, web design, and freelancing. Content creation covers a small sector of the business world and has a huge demand worldwide, and this, too, is running fast in the Philippines. With the help of content creation, you can advertise your business which will help your business to flourish much more quickly.


Graphics Designing


The demand for graphic design is high and spontaneous. Various organizations require graphic designers for their content, and hence, the demand for graphic design is high as well.


One of the highest-paying jobs in the Philippines is the art director which requires graphic design. Graphic designing requires designing promotional posters or other social media posts which advertise the business.


Personal Assistant


To carry a business or ease the pressure, a personal assistant is required in almost every business strategy. The demand for this position in the Philippines is one of the highest. Businesses are growing in the country, and with that the need for personal assistants as well.


Personal assistants help the owner with tracking the record, notifying about business changes, and other small things. Also, they can hire virtual assistants as well. The salary for the assistants is good and worth the job.


Research and Development


Research and development is basically the creative work in which people undergo a system where they take knowledge of man, culture, and society so that they can bring improvements in their work and create new devices or applications.


In the Philippines, Research and development help people increase their productivity, especially in agriculture, to produce more crops of good quality, in health, to produce quality and healthy medicines, and in industries, to produce quality goods and products in higher quantities.


Some of the R&D institutes are the Advanced Science and Technology Institute, the Food and Nutrition Research Institute, the Forest Products Research and Development Institute, the Industrial Technology Development Institute, the Metals Industry Research and Development, etc.



Final note


If you are planning to outsource your services, the Philippines definitely has a lot of options to look at. Yet, You may also want to look at more effective preferences.


Learn about the top 10 BPO companies in Bangladesh. We are looking forward to assisting you with any queries. Contact ASL BPO, your next outsourcing partner.

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