Transportation services have always been in demand; there’s no doubt about that.
But did you know that the road network in the United States is the biggest in the world?
And why would you require a call center for transportation services?
In short, scheduling pickups, providing reservation information, and notifying the company of fast cancellations are compulsory for smooth operations.
Keeping this in mind, we have made things simpler on your end by listing down the top 20 call center for transportation services in India:
Reasons to Choose a Call Center in India
The advent of advanced call center technologies in the Asian region has made it possible to provide 24/7 call center services without compromising on customer service quality.
But out of all the existing countries, why should you choose an Indian call center?
Here’s why:
Convenient Time Zone
Utilizing the ~10-hour time difference between call centers in India and first-world countries such as the USA and Canada provides an ample customer service experience around the clock.
Linguistic Proficiency
India secured the 9th position in the English Proficiency Index in Asia, with a literacy rate of 72.23%, which attests to language competence, the number one requirement for comprehensive call center services.
Reduced Overall Costs
Running a 24 7 call center calls for several monthly expenses: staff salaries and office rent, utility bills, in-house equipment and training, etc. The simplest way to reduce such expenditures is by delegating tasks such as customer support to outsourcing companies in India.
Technological Prowess
India retains 40th position in the Global Innovation Index (GII) 2023, while the ICT industry aims to grow to 20% of the predicted GDP. Thus, this assures that call center solutions providers in India are, in fact, technologically advanced.
Top 20 Call Center in India for Transportation Services
1. Tasks Expert
Let customer service specialists handle your cumbersome booking responsibilities with Tasks Expert while you focus on business growth and expansion.
Rating: 4.8 | Source
Founding Year: 2017
Location: Kalyan, India
Number of Employee: 250 - 999
Average Hourly Rate: < $25 / hour
Motif recently rebranded as TTEC, is a leading outsourced call center in India that ensures top-notch 24/7 client satisfaction with multi-channel customer service.
Rating: 4.0 | Source
Founding Year: 2000
Location: Ahmedabad, India
Number of Employee: 1,000 - 9,999
Average Hourly Rate: < $25 / hour
Stay in budget with a personalized and scalable 24/7 customer support team when you partner with Cimmons.
Rating: 4.0 | Source
Founding Year: 2000
Location: Bengaluru, India
Number of Employee: 250 - 999
Average Hourly Rate: $50 - $99 / hour
Guarantee the fastest response time and on-demand solutions to transportation services customers with a dedicated team at your disposal.
Rating: 3.6 | Source
Founding Year: 2014
Location: Bengaluru, India
Number of Employee: 50 - 249
Average Hourly Rate: < $25 / hour
Stay focused on maximizing your transportation business operations without compromising on client satisfaction when you avail efficient customer services.
Rating: n / a
Founding Year: 2017
Location: New Delhi, India
Number of Employee: 10 - 49
Average Hourly Rate: < $25 / hour
Improve your brand’s operational capacity and enhance its worldwide presence by outsourcing call center services from D K Patron Services.
Rating: 3.2 | Source
Founding Year: 2015
Location: New Delhi, India
Number of Employee: 50 - 249
Average Hourly Rate: < $25 / hour
Satisfy your 24 hour call center requirements and enable growth for transportation businesses by creating your support team.
Rating: 4.7 | Source
Founding Year: 2017
Location: Pune, India
Number of Employee: 50 - 249
Average Hourly Rate: $50 - $99 / hour
Acquire tailored solutions for your transportation services and stay worry-free with Integrative Systems’ 24 7 support team.
Rating: 4.2 | Source
Founding Year: 2009
Location: Pune, India
Number of Employee: 50 - 249
Average Hourly Rate: $50 - $49 / hour
Boost your transportation business growth and provide timely solutions to clients across the globe by availing of call center services at a reduced cost.
Rating: n / a
Founding Year: 1999
Location: Chennai, India
Number of Employee: 50 - 999
Average Hourly Rate: <$25 / hour
Outsource your customer support team and maintain a smooth client experience with the call center for transportation services available at E Virtual.
Rating: 4.3 | Source
Founding Year: 2009
Location: Noida, India
Number of Employee: 50 - 249
Average Hourly Rate: <$25 / hour
Nurture your business while ensuring maximum consumer satisfaction without over-the-top budget demands.
Rating: 3.9 | Source
Founding Year: 1996
Location: Pune, India
Number of Employee: 1000 - 9999
Average Hourly Rate: Undisclosed
12. IT MNC Group
Let your client base experience effortless transportation services and drive sales for business growth by outsourcing a call center, which is available 24/7.
Rating: 4.4 | Source
Founding Year: 1995
Location: Noida, India
Number of Employee: 250 - 999
Average Hourly Rate: $25 - $49 / hour
Incorporate seamless customer support for transportation scheduling and booking services throughout the night and day.
Rating: 3.3 | Source
Founding Year: 1985
Location: Mumbai, India
Number of Employee: 50 - 75
Average Hourly Rate: Undisclosed
14. Code Stew
Partner with a call center outsourcing company and optimize your business’s core performance without sweat.
Rating: n / a
Founding Year: 2022
Location: Zirakpur, India
Number of Employee: 10 - 49
Average Hourly Rate: $15 - $25 / hour
15. Xcentasia
Have a customer experience specialist within your reach for unmatched client satisfaction and etch your brand’s mark globally.
Rating: 5.0 | Source
Founding Year: 2019
Location: Gurugram, India
Number of Employee: 10 - 49
Average Hourly Rate: < $25 / hour
16. Acespera Systems
Deliver outstanding transportation services as you outsource 24/7 call answering service through the Acespera Systems team.
Rating: 5.0 | Source
Founding Year: 2019
Location: Pune, India
Number of Employee: 50 - 249
Average Hourly Rate: $25 - $49 / hour
Scale your transportation business to new heights as your personally recruited call center service team provides strategic solutions.
Rating: 3.5 | Source
Founding Year: 2001
Location: Gurugram, India
Number of Employee: 250 - 999
Average Hourly Rate: $100 - $149/ hour
Maintain your brand reputation on a global scale by securing efficient call center services via offshoring.
Rating: 4.4 | Source
Founding Year: 2013
Location: New Delhi, India
Number of Employee: 50 - 249
Average Hourly Rate: Undisclosed
19. B2B Growth Force
Get an edge over your global competitors as you strategically provide satisfactory solutions to clients using transportation services.
Rating: 5.0 | Source
Founding Year: 2011
Location: Bengaluru, India
Number of Employee: 50 - 249
Average Hourly Rate: <$25 / hour
Invest in a reliable 24/7 customer service team and watch your brand grow and succeed to mark a presence globally.
Rating: 4.0 | Source
Founding Year: 2010
Location: Gandhinagar, India
Number of Employee: 250 - 999
Average Hourly Rate: <$25 / hour
Alternatives to Call Center for Transportation Services in India
If you’re looking for a more affordable alternative, outsourcing companies in Bangladesh can be the way.
Apart from leading ahead of India in the English Proficiency Index in Asia, the overhead cost of a 24/7 answering service in Bangladesh is typically relatively less.
Interested to give it a try?
Frequently Asked Questions
What Transportation Services Can I Book Through Your Call Center in India?
Call centers in India can provide a 24/7 call answering service to make booking and scheduling options available and provide fast cancellation services.