Top Call Center Outsourcing Companies in the Philippines
- Nikita Baig
- Jul 13
- 14 min read
The Philippines has long been recognized as the Call Center Capital of the World, a name well-earned through decades of sustained growth and global leadership in the customer service industry.
The country’s call center journey began in the early 2000s when multinational companies identified the Philippines as an ideal location for outsourcing their customer support.
And that’s due to its large English-speaking population, cultural compatibility with Western countries and competitive operational costs.
Over the last decade, the call center industry in the Philippines has witnessed exponential growth.
Today, there are over 700 call centers operating nationwide, employing more than 1.3 million skilled call center agents.
These agents provide a wide range of services, including inbound and outbound customer support, technical help desks, omni channel support solutions and back-office services.
The language capabilities of Filipino call centers extend beyond English to include Spanish, Mandarin, Japanese and other regional languages.
Which ultimately caters to a diverse set of global customers. This linguistic versatility is a key factor driving the industry’s success.
Financially, the industry generates approximately $32 billion annually and continues to grow at a healthy rate of 6-8% per year.
Looking ahead, experts forecast the Philippine call center industry will expand by more than 50% by 2030, fueled by innovations in artificial intelligence, digital transformation and evolving hybrid work models.
Why Does the Philippines Call Center Industry Lead the World?
As there are several factors contributing to the Philippines' continued success and unmatched leadership in call center outsourcing worldwide:
Demographic Strength:
The Philippines boasts a young, highly educated and tech-savvy workforce fluent in English.
The country produces millions of college graduates yearly, ensuring a steady supply of skilled agents.
Government Policies:
The Philippine government supports the industry through incentives like tax holidays, investment zones (PEZA) and workforce training programs, making it attractive for both local and foreign investors.
Cultural Compatibility:
Filipinos’ affinity with Western culture, strong customer service orientation and excellent communication skills make them ideal for interacting with customers from the US, Europe and other regions.
Technological Adoption:
The country’s robust internet infrastructure and willingness to embrace AI and automation have helped Filipino call centers stay ahead in delivering seamless customer experience solutions.
Cost-Effectiveness:
While offering premium-quality services, call centers in the Philippines maintain competitive wage rates, striking a balance between cost savings and service excellence.
How Filipino Call Centers Lead the AI Revolution in CX
Filipino call centers do not just participate in the AI revolution, they drive it as well.
Many firms integrate AI-powered chatbots, virtual agents and predictive analytics into their operations to enhance customer experience (CX).
Through AI, call centers automate routine inquiries, freeing human agents to focus on complex problems.
Advanced sentiment analysis and voice recognition tools help agents understand customer emotions and provide personalized support.
Automated quality assurance systems monitor calls in real-time to ensure high service standards.
The integration of AI tools ensures faster query resolution, increased accuracy and scalable customer support, which are essential in today’s competitive market.
Top 20 Call Center Companies in the Philippines
If your business is seeking reliable and efficient Filipino call center partners beyond the usual big names…
Here is a carefully curated list of 20 reputable mid-sized call centers in the Philippines with their company profiles for you to know the ins and outs of it.
These companies are known for their quality service, flexibility and innovation.
Company Profiles:
Founded: 2007
Employees: 1,000–9,999
Headquarters: Taguig, Metro Manila
Remote CoWorker is a well-established outsourcing provider with over a decade of experience in delivering virtual workforce solutions.
Founded in 2007, the company has grown steadily to employ thousands of agents primarily based in Taguig, one of Metro Manila’s key business districts.
Remote CoWorker specializes in providing virtual assistant services tailored to a wide variety of industries, including e-commerce, real estate, digital marketing, and IT support.
Their core call center offerings include 24/7 customer support, administrative assistance, technical support and sales services.
The company prides itself on flexibility, allowing clients to scale their teams according to fluctuating business needs.
With remote work becoming the norm, Remote CoWorker embraced this shift early, enabling clients to tap into highly skilled professionals without geographical limitations…
In addition to their headquarters in the Philippines, Remote CoWorker operates offices in the United States and Colombia, providing a truly international footprint that facilitates client communication and project management across multiple time zones.
Their cross-border presence also enables cultural alignment and multilingual support, enhancing service quality for global clients.
Remote CoWorker’s commitment to maintaining high standards in recruitment, training and employee retention has earned them a solid reputation in the outsourcing market, particularly among SMEs and startups seeking reliable, affordable virtual staffing solutions with strong customer service capabilities.
Founded: 2002
Employees: 3,000+
Headquarters: Manila
ePerformax Contact Centers & BPO has been a key player in the Philippine outsourcing landscape since its inception in 2002.
Headquartered in the bustling capital city of Manila, the company boasts a workforce exceeding 3,000 employees, equipped to handle diverse client requirements across various sectors.
Their long-standing presence is a testament to their adaptability and quality service delivery in a highly competitive industry.
The company’s portfolio spans inbound customer service, technical support and comprehensive back-office operations.
They cater to clients globally, particularly in North America, Europe and Asia, with service offerings including multilingual support and industry-specific expertise.
ePerformax has invested heavily in workforce development, focusing on continuous training to maintain top-tier customer experience standards.
With a focus on leveraging technology, ePerformax integrates advanced CRM platforms and AI-assisted tools to optimize agent efficiency and customer engagement.
Their Manila headquarters serves as a hub for innovation, enabling seamless delivery of contact center services, including chat, voice, email and social media support.
Internationally, ePerformax maintains a presence in the U.S. and India, allowing them to provide follow-the-sun support and ensure uninterrupted service to clients across time zones.
Their global delivery model and commitment to quality make them a trusted partner for businesses seeking consistent, scalable customer support solutions.
3. SuperStaff
Founded: Not publicly specified
Employees: Mid-sized (exact number not disclosed)
Headquarters: Makati, Metro Manila
SuperStaff is a prominent mid-sized call center and outsourcing provider headquartered in Makati, the financial center of Metro Manila.
While the exact founding year is not publicly disclosed, SuperStaff has established a reputation for delivering multilingual inbound and outbound customer services tailored to global clients.
Their workforce is composed of skilled agents proficient in several languages, serving diverse industries including telecommunications, finance and retail.
Their service offerings extend beyond traditional call center operations to inside sales and lead generation, allowing clients to leverage SuperStaff’s expertise in both customer retention and business development.
This diverse service mix enables businesses to streamline multiple customer interaction channels through a single trusted partner.
SuperStaff has expanded its footprint internationally with offices in Colombia, which supports their global client base and allows them to operate across different time zones efficiently.
This international presence also enhances their ability to deliver culturally aligned and localized customer experiences.
Their approach emphasizes customized solutions, ensuring that clients receive tailored support that fits their unique business processes and customer demographics.
SuperStaff invests in employee training and retention strategies to maintain a motivated workforce capable of delivering high-quality customer interactions.
Founded: Not publicly specified
Employees: 250–999
Headquarters: San Pablo City, Laguna
Big Outsource is a growing outsourcing company headquartered in San Pablo City, Laguna, outside the main Metro Manila hub, offering businesses high-quality call center and back-office support services.
Although the exact founding year is not publicly listed, Big Outsource has built a solid reputation in the industry, particularly for serving clients seeking a balance of cost efficiency and service excellence.
With a workforce ranging from 250 to 999 employees, Big Outsource provides comprehensive call center services including inbound and outbound support, customer care and lead generation.
Their back-office offerings include data entry and administrative assistance, helping clients streamline their operational workflows.
Operating outside Metro Manila provides Big Outsource with certain cost advantages, which they pass on to clients without compromising on quality or service standards.
They leverage modern technologies and workforce training programs to ensure their agents are well-prepared for various customer engagement scenarios.
While primarily focused on the Philippine market, Big Outsource has worked with international clients across sectors such as e-commerce, finance and telecommunications, adapting their services to meet the diverse needs of their global partners.
Founded: 2010
Employees: 50–249
Headquarters: Koronadal City, South Cotabato
IdeasUnlimited is a boutique outsourcing provider founded in 2010 and based in Koronadal City, South Cotabato.
Despite being located outside the typical Metro Manila area, IdeasUnlimited has carved out a niche for itself by offering personalized and flexible customer support and back-office services.
Their smaller team size ranging from 50 to 249 employees, allows them to provide highly customized solutions, making them a favored partner for startups and growing enterprises.
Their call center services include omnichannel customer support, virtual assistant services and back-office processing.
The company is particularly known for its agility and responsiveness, adapting quickly to client needs and fluctuating workloads.
This makes IdeasUnlimited a good fit for businesses requiring dedicated, hands-on service with strong attention to detail.
Although their headquarters are in Koronadal City, IdeasUnlimited supports international clients primarily from the U.S. and Europe.
Their focus on quality over quantity ensures that clients receive attentive service with efficient communication and problem resolution.
The company places a strong emphasis on employee development and retention, recognizing that a motivated workforce translates into better customer experiences.
6. Callbox
Founded: 2004
Employees: 700+
Headquarters: Makati, Metro Manila
Callbox, founded in 2004 and headquartered in Makati, Metro Manila, specializes in B2B lead generation and appointment setting services.
With approximately 700 employees, Callbox has grown into a key player in sales-focused customer engagement, helping companies build pipelines and close deals through telemarketing and digital outreach.
Callbox’s core offerings include outbound calling campaigns, database profiling, event marketing support and customer profiling.
Their call center services are designed to complement sales teams by generating qualified leads, managing outbound outreach, and nurturing prospects across various industries, including IT, software and professional services.
Operating primarily from their Makati headquarters, Callbox services global clients, particularly in North America, offering both voice and digital channels to maximize reach and effectiveness.
The company’s proprietary marketing automation platform integrates CRM and campaign management tools, streamlining workflows and enhancing campaign performance.
Callbox does not have offices outside the Philippines but leverages its technology and well-trained agents to service international customers effectively.
Their expertise in sales enablement makes them an ideal choice for businesses looking to outsource demand generation and lead qualification.
Founded: 2006
Employees: 250–999
Headquarters: Manila
Magellan Solutions Outsourcing has been serving clients since 2006 from its headquarters in Manila.
With a mid-sized workforce of 250 to 999 employees, Magellan offers a comprehensive range of call center and business support services, specializing in inbound and outbound support, staff leasing and data processing.
Magellan prides itself on personalized client engagement and scalable solutions that fit the needs of both startups and large enterprises.
Their call center services encompass customer care, technical support, telemarketing and lead generation, delivered with a strong emphasis on quality assurance and customer satisfaction.
They maintain a presence in the United States, which supports their ability to provide nearshore and onshore service coordination.
This international footprint enables them to cater to clients primarily in North America, allowing for efficient communication and project oversight.
The company invests in training programs to ensure their agents stay current with industry best practices and emerging customer experience technologies.
Their flexible engagement models allow clients to scale teams up or down depending on seasonal or project demands.
8. Premier BPO
Founded: 2003
Employees: 1,000+
Headquarters: Metro Manila, Philippines
Premier BPO, established in 2003, operates from Metro Manila with a workforce exceeding 1,000 employees.
The company has expanded its reach with offices in China and Pakistan, offering diversified outsourcing solutions that include customer care, IT support and back-office processing.
Premier BPO’s call center services cover inbound and outbound customer service, technical help desk support and specialized IT support for industries such as finance, telecommunications and healthcare.
Their multi-location setup enables them to provide continuous support and leverage time zone differences for operational efficiency.
The company’s infrastructure is equipped with advanced telecommunications and IT systems, ensuring high availability and service reliability.
Premier BPO focuses heavily on compliance and security, adhering to international standards to protect client data.
With its global footprint, Premier BPO can accommodate multi-market clients, providing multilingual support and culturally attuned services to customers in North America, Asia and beyond.
Founded: 2007
Employees: 8000+
Headquarters: Makati City, Metro Manila, Philippines
Microsourcing is a large-scale outsourcing provider founded in 2007 and headquartered in the Philippines, boasting a sizable workforce of around 8,000+ employees.
The company operates 11 global delivery centers, which allows it to serve a diverse international client base with a variety of customer support and back-office services.
Their call center offerings include help desk support, inbound and outbound customer service, back-office operations and lead generation.
Microsourcing is recognized for its ability to deliver scalable solutions that cater to the needs of startups, mid-market companies and large enterprises alike.
The company’s global presence enables 24/7 service delivery with follow-the-sun support models, enhancing operational flexibility and customer satisfaction.
Microsourcing invests heavily in workforce training, technological integration and process optimization to maintain high service standards.
With experience across sectors such as technology, healthcare, finance and retail, Microsourcing offers customized outsourcing solutions designed to improve business efficiency and customer engagement.
10. Helpware
Founded: 2015
Employees: Mid-sized, exact number undisclosed
Headquarters: Lexington, Kentucky, USA
Global Offices: United States (California, Colorado, Kentucky), Philippines (Manila, Cebu), Ukraine, Mexico, Germany, Poland, Albania, Puerto Rico
Helpware, established in 2015, is a fast-growing outsourcing provider with a focus on customer experience support, back-office operations, digital marketing and cybersecurity.
Headquartered in the Philippines, the company has expanded internationally with offices in Mexico, Ukraine, and Poland.
Their call center services cover a range of voice and non-voice channels including inbound/outbound customer support, technical assistance and digital engagement.
Helpware specializes in flexible, scalable solutions tailored to the dynamic needs of tech startups, digital enterprises and SaaS companies.
The company leverages AI and automation tools to enhance service delivery while maintaining a human touch in complex interactions.
Their global delivery model allows clients to benefit from multilingual support and cross-border talent pools.
Helpware emphasizes employee wellbeing and continuous skill development, which has contributed to their reputation for high-quality service and low attrition rates.
11. Incoho
Founded: 2006
Employees: 51- 100
Headquarters: Makati, Metro Manila
Incoho is a boutique call center and outsourcing company based in Makati, Metro Manila.
Since 2006, they have provided specialized back-office support, data entry, lead generation, and market research services to clients worldwide.
With a relatively small team of 51 to 100 employees, Incoho offers personalized service and high flexibility, making them a preferred partner for clients who value close collaboration and custom tailored solutions.
Their focus on quality control and process efficiency ensures accurate data handling and reliable customer support.
While their main office is in Makati, they work with clients primarily in the U.S. and Europe.
Incoho’s approach is centered on building long-term relationships with clients, leveraging their expertise in detailed data management and research to support business growth.
12. Upstream BPO
Founded: 2014
Employees: Mid-sized, exact number undisclosed
Headquarters: Lucena City, Quezon Province
Upstream BPO is a relatively new player, founded in 2014 and headquartered in Lucena City, Quezon Province.
Despite its provincial location, Upstream BPO has quickly gained recognition for its telemarketing, appointment setting, and chat support services.
Their services include outbound telemarketing campaigns, lead qualification, customer engagement via chat, and support services designed to enhance sales and marketing efforts for clients primarily in North America.
Upstream BPO has expanded its operational reach with an office in Malaysia, supporting regional clients and offering multilingual capabilities.
The company is committed to workforce training and technology adoption to provide effective, results-driven solutions tailored to client sales pipelines and customer acquisition goals.
13. iSpeakSolutions
Founded: 2010
Headquarters: Pasig City, Metro Manila, Philippines
Employee Size: Approximately 51–200 employees
iSpeakSolutions has been delivering voice and non-voice customer service since 2010.
Their Philippines headquarters serves as the main hub for a skilled team providing lead generation, inbound and outbound call services, and customer support.
With a focus on quality and client satisfaction, iSpeakSolutions caters to businesses seeking reliable customer engagement through various channels, including telephone, email and chat.
They maintain an international presence with operations in the UK, enabling seamless service delivery across multiple time zones and markets.
Their tailored approach involves understanding client-specific needs and aligning agent training programs accordingly, resulting in high customer retention and lead conversion rates.
14. Booth & Partners
Founded: 2013
Employees: 500–999 employees (according to Clutch and DesignRush)
Headquarters: Makati, Metro Manila, Philippines
Booth & Partners specializes in dedicated offshore sales teams and CRM support services.
Their Philippine headquarters supports a workforce skilled in sales operations, customer relationship management and client retention strategies.
Focused on providing dedicated teams, Booth & Partners enables companies to outsource entire sales departments with agents trained specifically for their product or service verticals.
While exact employee numbers and founding date are not publicly available, Booth & Partners is known for strong sales execution and CRM system expertise.
Their services appeal particularly to businesses looking for specialized offshore sales support without the overhead of building and managing their own teams.
Founded: 2014
Employee Size: 1,700+
Headquarters: Hawaii, USA
Philippines Offices: Angeles City & Davao
Connext Global Solutions offers custom sales support, data analytics, and CRM optimization from its Philippines base, with management operating internationally from the U.S.
Their call center teams focus on data-driven sales strategies and customer engagement programs designed to improve conversion rates and customer lifetime value.
The company is recognized for integrating CRM technologies with human expertise, delivering analytics-backed sales campaigns and customer service solutions.
Connext caters primarily to clients in North America, offering offshore support designed to reduce costs while maintaining high-quality customer interactions.
16. Open Access BPO
Founded: 2006
Headquarters: Las Vegas, Nevada, USA
Global Staff: 1,000–1,100 employees
Philippine Operation: Strategic campuses in Makati and Davao with multicultural, multilingual service delivery.
Open Access BPO operates across three key Philippine cities…
Makati, Cebu, and Davao.
Allowing them to leverage a broad talent pool and offer multilingual customer service.
Their services include inbound/outbound customer support, telemarketing and sales for international clients, emphasizing flexibility and cultural adaptation.
Open Access supports clients across North America and Asia, with a focus on delivering cost-effective, high-quality outsourcing solutions.
Their multi-site presence enables operational redundancy and business continuity for clients seeking reliable service providers.
17. StaffVirtual
Founded: 2009
Employees: 250-999
Headquarters: Miami, Florida, USA, with a primary operations office in Pasig, Metro Manila, Philippines.
StaffVirtual specializes in providing virtual sales agents and CRM management services, offering remote staffing solutions tailored to sales and customer relationship roles.
Their teams are trained in CRM software and sales best practices, enabling businesses to outsource cold calling, lead nurturing, and customer retention effectively.
Though details on employee count and founding year are limited, StaffVirtual is recognized for providing flexible, scalable virtual staffing with an emphasis on sales support.
18. HireSmart Staff
Founded: 2014
Employees: Current global headcount, 200–500 employees (verified from LinkedIn)
Headquarters: Peachtree Corners, Georgia, USA, with all its remote staff based across the Philippines.
HireSmart Staff focuses on cold calling, appointment setting, and CRM support, providing outsourced sales and customer engagement teams.
Their services help clients generate leads, qualify prospects and manage customer pipelines through expert telemarketing and CRM tools.
With a Philippine base and a growing reputation, HireSmart Staff is suitable for businesses looking to supplement their sales teams with offshore talent.
19. MVP Asia Pacific
Founded: 2017
Employees Scale:
Employs over 500 offshore staff, serving 70+ global clients
JobStreet profiles list them as a 101–1,000 employee organization
Headquarters: Clark Freeport Zone, Angeles City, Pampanga, Philippines
Located in Clark Freeport Zone, Pampanga, MVP Asia Pacific offers a diverse portfolio including customer support, IT services, accounting, UX/UI design and virtual assistance.
Their call center operations include voice and non-voice services tailored for domestic and international clients, with a workforce trained in technical and creative roles.
Clark’s business-friendly environment and infrastructure support MVP Asia Pacific’s ability to deliver cost-effective, high-quality outsourcing solutions.
Founded: 20009
Employees: 1000-5000 (Linkedin Listing)
Headquarters: Sterling, Virginia, USA.
Philippine branch offices: Pasig and Mandaluyong support regional BPO operations.
Centro Global Solutions provides voice, chat, and email support, with a specialty in serving e-commerce and retail clients.
They support customers across North America, Europe, and APAC regions, emphasizing customer satisfaction and operational excellence.
Their teams are trained in omni-channel customer engagement, enabling clients to provide seamless experiences across multiple touchpoints.
Final Thoughts
The Philippines continues to be a powerhouse in the global call center outsourcing realm.
The industry’s winning formula combines a highly skilled workforce, government support, advanced technology adoption and cultural affinity with Western markets.
This curated list of 20 mid-sized call center companies represent some of the best partners businesses can choose in 2025.
As they sure offer great scalable, innovative and cost-effective customer support solutions tailored to a variety of industries.
So to wrap it up…
If you’re looking to have a high quality customer experience with a trusted Filipino call center partner, these companies give you an excellent starting point for your search.
Choosing the right partner for your call center outsourcing in the Philippines can make all the difference in how your customers experience your brand
With so many capable, mid-sized call center companies in the Philippines, you’re not short on great options…
Just the challenge of picking the one that fits your needs best.
The companies on this list have built strong reputations for delivering reliable, cost-effective and scalable customer support solutions.
Whether you're after 24/7 inbound and outbound call center services or a full omni-channel support solution, these trusted names can help you meet your goals while keeping your customers happy.
Do remember, the best Filipino call centers not only follow scripts but they create meaningful connections, solve problems quickly and represent your brand with care.
Take your time, explore your options and choose a partner who understands your business as well as your customers do.
To conclude,
Outsourcing doesn’t have to feel like a big risk or relying on a leap of faith…
It can be a smart, strategic move.
And with the right call center outsourcing vendor in the Philippines by your side, it might just be one of the best decisions you make for your business in 2025.
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The rise of the call center industry in the Philippines is truly a success story built on talent, resilience, and global trust. What began in the early 2000s has grown into a powerhouse of over 1.3 million skilled professionals who help keep businesses running around the world—day in and day out. It’s not just about speaking English well; it’s about empathy, adaptability, and a deep understanding of global cultures. Companies like Allied Fusion BPO are a great example of how Filipino excellence continues to shine on the global stage.