Top BPO Companies in BGC Taguig in 2025: Everything You Need to Know
- Nikita Baig
- Jul 10
- 7 min read
The Business Product Outsourcing (BPO) sector in the Philippines has long been one of the major things, if we were to address the economic growth of the country.
And nowhere near is this more evident than in Bonifacio Global City (BGC), Taguig…
As of 2025, BGC remains the top spot for multinational corporations and local enterprises looking to leverage world-class outsourcing services.
If you’re searching for the best BPO companies in BGC Taguig…
This is the guide I’ve crafted for you, where you take a deep dive into the top 10 industry leaders.
All with their origins, pricing structures and the emerging service focuses, that are shaping the future of outsourcing in this vibrant business district.
The State of BPO in the Philippines (2025 Outlook)
In 2025, the Philippine BPO industry continues to thrive, driven by rapid AI integration, the rise of hybrid and embedded teams
And a growing demand for specialized services.
Companies are embracing automation tools like chatbots and predictive analytics to streamline operations and elevate customer experience.
The shift from traditional voice-based services to higher-value offerings, such as healthcare outsourcing, financial services and legal support is reshaping the sector.
Hybrid work models, combining on-site and remote talent, have become standard, especially in key hubs like Cebu, which is experiencing a BPO boom with new developments like the Bay Mall BPO complex.
Despite global challenges, the industry remains resilient with 24/7 operations and is forecasted to grow at a 10.6% CAGR, targeting $102 billion in revenue by 2034.
With Cebu emerging as a strategic player and top firms like [24]7.ai and more are leading the charge.
The Philippines is cementing its position as a global powerhouse in tech-enabled, value-driven outsourcing.
In-Depth Profiles of the Top 10 BPO Companies in BGC, Taguig in 2025
Sutherland Global Services is a global leader in digital transformation and business process services, with a significant presence in Bonifacio Global City, Taguig.
Known for blending cutting-edge technology with human expertise, Sutherland’s BGC office serves as a hub for delivering intelligent automation, cloud engineering and omnichannel customer experience solutions to a wide variety of industries.
Their “Sutherland Anyplace” model champions remote and hybrid work, enabling operational flexibility.
Services:
Their offerings in Taguig include AI-powered customer support, technical help desk services, cloud infrastructure management, back-office processing and workflow automation.
Sutherland’s ability to integrate hyperautomation into daily operations allows clients to streamline complex processes and improve overall efficiency.
They serve sectors ranging from telecommunications to financial services and healthcare.
Pricing:
Sutherland typically offers mid to premium pricing depending on the scope and technological sophistication of the project.
Hourly rates range between $20 to $45, factoring in the level of AI integration and volume of customer interactions.
Their value-driven pricing is aligned with the significant cost-savings and performance improvements their automation delivers.
Emerging Trends:
In 2025, Sutherland continues to invest in AI and machine learning, focusing on predictive analytics and voice recognition technologies to anticipate customer needs.
Their BGC site acts as an innovation center for these emerging technologies, ensuring their workforce is trained in the latest digital tools.
Their remote-first operational model has also increased agent satisfaction and reduced overhead.
2. TaskUs
TaskUs is a rapidly growing BPO with a strong footprint in Taguig’s BGC, combining an energetic company culture with high-tech operations.
Their focus lies in content moderation, trust & safety, and digital customer experience management, making them a favorite for clients in social media, gaming and technology sectors.
TaskUs emphasizes employee well-being and innovation, which is evident in their modern workspaces and workplace programs.
Services:
TaskUs offers multi-channel customer support, AI-driven content moderation, financial crime compliance services and personalized digital CX programs.
Their flagship AI platform, TaskGPT, enables faster query resolution and enhances agent productivity.
Their team is adept at handling sensitive content with robust compliance standards.
Pricing:
With pricing typically between $25 to $45 per hour, TaskUs’ rates reflect the high value they bring through their AI-powered solutions and specialized trust and safety services.
Pricing structures often include volume discounts and flexible contracts to accommodate scaling client needs.
Emerging Trends:
TaskUs is pushing boundaries in GenAI applications within customer service and content moderation, providing real-time AI-assisted support that reduces human workload while improving accuracy.
Their strong emphasis on diversity, equity, and inclusion helps maintain a motivated workforce in BGC, while wellness initiatives reduce burnout and enhance productivity.
Part of the RP-Sanjiv Goenka Group, Firstsource Solutions has expanded its global delivery footprint to include a growing office in BGC, Taguig.
Known for its deep industry expertise in BFSI, healthcare, and telecom, Firstsource leverages technology and process excellence to support clients’ digital transformation journeys.
Services:
Their Taguig office specializes in customer service, mortgage and collections support, healthcare payer services, telecom billing and IT consulting.
They also incorporate GenAI-driven customer engagement platforms that provide personalized and predictive support.
Pricing:
Firstsource’s pricing is competitive and flexible, generally falling within the $18 to $40 per hour range.
They offer both fixed pricing and outcome-based contracts tailored to client needs, ensuring scalability and cost efficiency.
Emerging Trends:
Firstsource is investing in AI-powered “UnBPO” models that combine automation with human intervention for optimized customer interactions.
Their BGC site actively recruits and trains talent to support growing North American and European accounts, emphasizing continuous upskilling.
4. Eastvantage
Eastvantage is a Filipino-owned BPO headquartered in Fort Legend Tower, BGC.
They focus on providing specialized shared services and back-office solutions to mid-market and enterprise clients across various sectors.
Their local expertise and agile delivery approach make them a trusted partner for businesses looking for customized outsourcing.
Services:
Their service portfolio includes accounting and finance outsourcing, human resources administration, data management, legal process outsourcing and general administrative support.
They emphasize flexible engagement models that adapt to client growth.
Pricing:
Eastvantage offers competitive pricing, typically ranging between $18 and $35 per hour.
Their pricing strategy is designed to provide efficient, scalable services for companies looking to optimize operational costs while maintaining quality.
Emerging Trends:
Eastvantage is focusing on expanding shared-services centers and automating repetitive tasks with RPA (robotic process automation).
Their BGC location serves as a center of excellence for mid-market clients, enabling quicker turnaround times and enhanced service customization.
Overview:
CreaThink Solutions, based in the BGC Corporate Center, blends creative services with traditional BPO offerings.
Their unique positioning as a creative-tech outsourcing firm allows them to serve digital marketing agencies, media companies and tech startups requiring both customer support and content production.
Services:
They offer customer service and back-office support alongside creative services such as graphic design, video editing, digital content creation and marketing technology solutions.
This integrated service model helps clients unify their customer experience and brand messaging.
Pricing:
Creative and digital support services from CreaThink typically range from $20 to $40 per hour, depending on complexity and project scope.
Their flexible pricing accommodates startups and agencies with fluctuating workload demands.
Emerging Trends:
CreaThink is expanding the use of blended teams that combine creative talent with customer support agents to deliver seamless digital experiences.
Their Taguig office is equipped with collaboration tools fostering innovation and fast turnaround in content-heavy projects.
6. Diversify Offshore Staffing Solutions (DBOS)
Located in Twenty-Four Seven McKinley Tower, DBOS offers flexible staffing solutions tailored to small and medium-sized enterprises.
Their specialization in both voice and non-voice support, including virtual assistant services, has earned them a reputation for affordability and reliability.
Services:
Their services include virtual assistants, finance and accounting support, data entry, and customer service.
They tailor staffing levels to client needs, providing scalable, on-demand teams.
Pricing:
DBOS offers budget-friendly pricing in the $15 to $30 per hour range, making them a strong choice for startups and SMBs.
Their models support flexible contract durations and rapid team scaling.
Emerging Trends:
They are increasingly adopting remote work solutions, enabling continuity and improved employee retention.
DBOS is also introducing AI-assisted monitoring tools to enhance service quality without increasing costs.
ANDiSON Group BPO, also known as Anderson in some directories, operates a boutique-style BPO from Taguig.
The company focuses on delivering tailored, corporate-grade outsourcing solutions with a client-centric approach.
Services:
They provide customer service, bookkeeping, procurement assistance, and general shared services.
They also offer consultative process improvements and compliance support.
Pricing:
Their pricing typically falls between $18 and $38 per hour, with options for performance-based fees.
Their flexible engagement models suit SMEs and growing enterprises.
Emerging Trends:
ANDiSON is developing compliance frameworks and process optimization consulting, aiming to elevate client operations.
They are also integrating digital tools to improve workflow transparency and reporting.
Cube International offers a full suite of outsourcing services from its Taguig office, including IT support, HR administration and customer care.
They position themselves as a full-stack provider catering mainly to mid-sized firms.
Services:
Their core services include inbound and outbound customer support, payroll and HR onboarding, IT help desk and finance support.
They emphasize dedicated teams and seamless integration with client operations.
Pricing:
Cube’s services are generally priced between $18 and $35 per hour, reflecting mid-market affordability paired with professional service levels.
Emerging Trends:
They focus on workforce upskilling and modular service delivery models that enable clients to scale specific functions as needed.
Their Taguig presence allows rapid staffing and localized client engagement.
Canon’s Shared Service Center (SSC) in Taguig (One Campus Place) is a key part of their global operations, providing high-standard IT support, accounting and customer service for Canon’s APAC clients.
Services:
Canon BSC handles print management, IT help desk, accounting services, document processing, and customer support.
Their team adheres to rigorous quality standards (ISO 9001 certified).
Pricing:
Their premium corporate SSC services typically command rates between $25 and $45 per hour, justified by the enterprise-grade infrastructure and compliance.
Emerging Trends:
Canon is investing in automation for document workflows and deepening integration with their global IT systems.
Their BGC facility supports regional scalability and continuous process improvement initiatives.
10. GICC Philippines
GICC is a growth-oriented BPO delivering customer experience and back-office operations from their modern Taguig center.
Their client-focused model emphasizes scalability and partnership.
Services:
They offer customer support, order management, HR administration and data processing services, catering mainly to mid-sized enterprises seeking flexible outsourcing.
Pricing:
With competitive rates between $18 and $35 per hour, GICC’s pricing is designed to appeal to firms balancing cost and quality.
Emerging Trends:
GICC is expanding modular delivery frameworks and agent upskilling programs to improve retention and service quality.
Their Taguig location supports a modern, collaborative work environment conducive to innovation.
Final Thoughts
Selecting a BPO company in BGC Taguig requires balancing cost, service quality, and technological capabilities.
So, to wrap it up for you…
The companies highlighted here represent the cream of the crop, each bringing unique strengths to the table.
Whether you seek the global expertise of Accenture and IBM, the AI innovation of [24]7.ai or the customer engagement mastery of Teleperformance and Concentrix,
BGC offers a wealth of outsourcing options to suit diverse business needs.
What you should do is keep an eye on emerging trends like AI, automation and sustainability to future-proof your outsourcing strategy.
The right BPO partner in BGC Taguig can help move your business forward, enhancing efficiency, customer satisfaction and competitive advantage in today’s fast-evolving market.
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