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  • Writer's pictureYarana Hossain

Best Logistics BPO Support Services in India

Updated: Jun 12

As a country with the second-largest population, approximately 18.4% of its GDP comes from the logistics industry. Experts estimate this sector's valuation at $354 billion, providing scope for immense growth and collaboration with the BPO industry.

In such a scenario, staying aware of the logistics BPO support services in India and consequently availing services can simplify your journey.

List of Top Logistics BPO Companies in India

India's BPO industry has been constantly growing owing to the significantly low labor costs and its being equipped with the latest automation and AI technologies.

1) EXL Service | Rating: ⭐ 3.8

EXL Service India

Thrive in the transportation and logistics business with AI-driven technology and amplify efficiency.

Founding Year: 1999

Headquarters: New York, United States

Global Employee Count: 10k-50k

 2) Genpact | Rating: ⭐ 3.9

Genpact India

Navigate your business logistics with sustainable support services and derive the best-desired outcomes.

Founding Year: 1997

Headquarters: New York, United States

Global Employee Count: 1 lakh+

3)  Infosys BPM | Rating: ⭐ 3.8

Infosys BPM India

Avail the advantages of BPO services to reach the right audience and grow your client base with cloud technology support.

Founding Year: 2002

Headquarters: Bangalore, India

Global Employee Count: 10k-50k

4) Wipro | Rating: ⭐ 3.8

Wipro India

Acquire international logistics services from the BPO industry and unlock your business potential to the peak. 

Founding Year: 1945

Headquarters: Bangalore, India

Global Employee Count: 10k-50k

5) SunTec India | Rating: ⭐ 3.4

SunTec India

Leverage BPO services to streamline logistics and achieve unparalleled results through software-led innovation.

Founding Year: 1999

Headquarters: New Delhi, India

Global Employee Count: 1k-5k

6) Dynamic Logistics | Rating: ⭐ 4.8

Dyanmic Logistics India

Orchestrate cloud technologies for complete logistical services and acquire consistent growth and recognition across the globe.

Founding Year: n/a

Headquarters: Pune, India

Global Employee Count: 201-500

Hinduja Global Solutions HGS India

Collaborate with leading logistics service providers to meet ever-rising customer demands and create a long-lasting impression. 

Founding Year: 2000

Headquarters: Bangalore, India

Global Employee Count: 10k-50k

8) Invensis | Rating: ⭐ 3.5

Invensis India

Gain access to end-to-end BPO for forwarding and logistics, and build your business at highly economical pricing.

Founding Year: 2000

Headquarters: Bangalore, India

Global Employee Count: 1k-5k

9) Accenture | Rating: ⭐ 4.0

Accenture India

Drive innovation through digital transformation and ensure incredible customer experience to mark your global presence in the logistics industry.  

Founding Year: 1989

Headquarters: Dublin, Ireland

Global Employee Count: 1 Lakh +

10) Teleperformance | Rating: ⭐ 3.7

Teleperformance India

Secure a competitive edge over global rivals with logistics management via multi-channel customer support. 

Founding Year: 1978

Headquarters: Paris, France

Global Employee Count: 1 Lakh +

11) Octopus Tech Solutions | Rating: ⭐ 3.3

Octopus Tech Solutions India

Accelerate technological solutions for logistic functions and empower customer-centric brand presence. 

Founding Year: 2011

Headquarters: Chandigarh, India

Global Employee Count: n/a

12) WNS Global | Rating: ⭐ 3.5

WNS Global India

Deliver world-class client support for your logistics business with AI-supported growth. 

Founding Year: 1996

Headquarters: Mumbai, India

Global Employee Count: 10k-50k

Why Choose Logistics BPO Support Services in India?

Optimizing business operations through BPO companies in India can be the wisest decision to reach substantial business goals. Especially for transportation and logistics businesses, acquiring third-party logistics services throughout the day will improve efficiency and bring in more revenue.

Advantages of logistics BPO Services in India

1) Handling Paperwork

Transport and logistics businesses require putting in long hours behind tons of paperwork. This includes producing documents, sorting and organizing them accordingly, and maintaining the data security of all clients during the process. 

By leveraging back-office operations from BPO companies, such logistical operations can be sidelined while more focus can be given to business growth and expansion.

2) Maintaining Delivery Information 

The entirety of logistics companies depend on the timely transportation and delivery of products. To keep up with such concerns, data-driven solutions provided by the BPO industry come in handy.

With easy-to-navigate logistics services, you can guarantee a top-notch customer experience:

  • Track and trace cargo

  • Delivery and pickup updates

  • Freight details

3) Payroll Processing

Since any business requires timely payment of salaries to employees and independent contractors, delegating schedule maintenance and accounting tasks to customer service BPO companies is more manageable. As a business owner, you can easily follow up on the payroll status via various mediums.

4) Resolving Queries

The overall process of transport and logistic management necessitates the availability of optimum customer service 24/7. From dispatch information to delivery status and storage, accessibility to a customer service rep around the clock is hence essential. 

Unless this requirement is met, logistics delays may result in client dissatisfaction. Therefore, offering cost-effective third-party logistics services is non-negotiable to avoid a bad name for your business.

Final Words

Leave the 5ps of logistics in the reliable hands of logistics BPO support services in India or an alternative and make your entire corporate operation seem effortless. Our advice to you, though, is to avail yourself of a free trial of logistical BPO support before you sit back and relax. 

Frequently Asked Questions

Does your BPO team have experience handling logistics for companies in my industry?

Our BPO team is trained by industry experts and has years of experience handling logistics for companies in every corner of the globe.

How do you ensure compliance with Indian customs regulations and data privacy laws?

Do you have a dedicated customer service team in India to address any issues or inquiries I may have?

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