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  • Writer's pictureSusmita Asad

Healthcare Virtual Assistant for Doctors

Updated: Nov 20, 2022

The healthcare industry once used to be a separate industry if we considered modernizing. The industry has started to adapt to management automation processes broadly nowadays. The concept of a virtual assistant no longer serves business-related enterprises only. Doctors can also benefit from healthcare virtual assistants. Revolutionize traditional healthcare systems with highly professional VAs.


8 Healthcare Services a Virtual Assistant Can Help With

#1 Virtual Medical Receptionist

A virtual medical receptionist acts as the point of interaction between new patients and doctors. They use voice-over-internet protocol (VoIP) software to handle incoming and outgoing calls. A virtual medical receptionist must be familiar with insurance. They must understand how to handle technology and pay close attention to detail to ensure that there are no double reservations and that everything goes well.

#2 Appointment Scheduling

A virtual assistant for appointment scheduling schedules a patient's appointment with the doctor. Patients regularly face significant anxiety when it comes to arranging meetings.

Patients will put more trust in you as a healthcare practitioner if you can outline simple appointment scheduling. Patients are likewise reminded of their appointments through an appointment-scheduling virtual assistant.

#3 Medical Billing Virtual Assistant

Medical billing is no longer confined to having solely medical knowledge. Medical billing virtual assistants are well-versed in working with various health billing platforms.

When you engage a virtual assistant for medical billing, you ensure that your service is accessible 24 hours a day. A medical biller usually does things like process insurance claims, receive and organize data from medical coders, and help patients with their questions.

#4 Medical Coding Virtual Assistant

Medical coding is the process of converting healthcare diagnoses into universal medical alphanumeric codes. Medical coding virtual assistants have to be familiar with medical terminologies.

There are virtual assistant service providers who hire non-medical background virtual assistants, then train them to understand universal medical alphanumeric codes. The same virtual assistant may operate as both a medical coder and a medical biller.

#5 Patients Insurance claims

The medical insurance part takes a lot of time from healthcare assistants. There is a health verification process to confirm whether the patient’s insurance claim is valid or not, what services the insurance covers, if there is any outstanding amount of insurance, etc. Insurance verification has very little to do with medical knowledge. A virtual assistant is the most cost-effective solution to get patients' insurance claims in order.

#6 Telemedicine

Telemedicine is the process of sharing information using electronic devices. Another way of calling this is telehealth. Patients can get health advice, medicine guides, and advice from doctors remotely.

Since the whole process is done remotely, a virtual assistant is able to organize the whole process, including tasks like doctor’s visit scheduling, arranging virtual meetups, and conducting top-notch customer service.

#7 Referral Coordination

One of the major challenges of healthcare facilities is providing access to the facilities for special care needs. The referral provides specialist recommendations to patients in need. It is often tiring for doctors to refer and connect patients to other available healthcare facilities. Thus, it is advisable for top clinicians to keep a virtual assistant for referral coordination.

#8 EMR/ EHR Documentation

The electronic medical record (EMR) / electronic health record (EHR) allows the physician rapid access to vital signs, lab results, allergies, prescription lists, and any other patient data for review.


How to Improve Your Medical Practice with Healthcare Virtual Assistant

Healthcare providers are looking to implement patient-focused medical services. With all the paperwork, it's often difficult for physicians to focus solely on a patient. Study shows that 40% of doctors work at ease when they are backed by virtual assistants.

Deliver High-Quality Patient Experience

The influence of medical facilities on ensuring patient satisfaction is referred to as patient experience. A virtual assistant can help you by managing your clinic's day-to-day operations. The overall patient experience improves when your patients get your undivided attention. A virtual assistant shortens your path toward a high-end patient experience.

Modernize Facilities

Virtual healthcare assistants use modern technologies to facilitate physicians. Improve your workflow with a blend of professionally trained assistants and technological advancements. Medical virtual assistants are trained using a healthcare database that includes symptoms, diagnoses, and treatment options. They manage the databases better with the use of modern technologies.

Service expansion

The area of healthcare services is broad. As the hospital and healthcare industries continue to evolve, you also need to expand your services. You can expand your services to remote areas with the help of medical virtual assistants. They also play a key role in coordinating the central departments of healthcare services.

Healthcare Marketing

Healthcare marketing shortens the patient's journey to finding the specific facilities they require. Healthcare marketing is slightly different from traditional marketing. HIPAA does not allow marketers to track patients directly. So, they have to plan informative strategies to get the viewer's attention. A medical virtual assistant implies all the strategies of medical marketing. They make sure that their data-driven marketing gets maximum exposure, following HIPAA compliance.

Why ASL BPO's Healthcare Virtual Assistances are the Best

You deserve the best support from a healthcare VA. Our highly trained Virtual assistants are always available to assist you with monotonous tasks and free up your time. They are trained in-house before meeting our potential clients. The training has three parts.

English Proficiency Training

In this training, we test if the VA has ample proficiency in English. They will be trained in their grammar, vocabulary, native tone, and writing skills.

Medical Language Training

We all know that the medical language and grammar differ from the regular English language. Most of our VAs come from medical backgrounds. However, medical language training is mandatory for all.

Technological Training

Most of our clients come from offshore. We use advanced technologies to communicate with our clients. Besides having medical operational knowledge, healthcare virtual assistants should also have the technological knowledge to run the necessary software and tools. This is the last part of our training session. Each session includes end-of-session exams. Those who fail can not serve the clients.

Thus, you do not have to worry about your VA having the required domain knowledge. We still offer a free trial for your assurance. Contact us to hire the most experienced, qualified, and well-trained virtual assistants. GET A 7 DAYS FREE TRAIL

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