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  • Writer's pictureYarana Hossain

Top 10 Call Center in Philippines for Transportation Services

Updated: May 7

With over a hundred call centers in Philippines and 350,000+ Filipinos as call center agents, Outsourcing to the Philippines is the new normalhas to be the most accurate statement we’ve heard so far.


While the BPO industry in the Philippines continues to cover as much as 10% of its GDP, its call center services dedicated to serving English-speaking countries are becoming increasingly popular.





But before you get acquainted with the top call center for transportation services in Philippines, it’s advised that you learn the call center service level standards your outsourcing partner should adhere to.


Call Center in Philippines for Transportation Services : Why Choose It?


Call Center in Philippines : Why Choose it ?

Once you’re aware of the call center outsourcing service standards to maintain, you should know what to look out for when delegating tasks to BPO companies in the Philippines.


Skilled Workforce


According to a recent survey, approximately 50.5 million Filipinos were employed and more than half (57.3%) of the labor force belonged to the services industry. 


Having such a large population of educated individuals (youth literacy rate of 97.94%) paves the way for call centers to hire a bunch of fresh graduates each year. Consequently, obtaining 24/7 call center services via the top BPO companies in the Philippines  is made accessible.


Affordability Due to Low Living-Cost


The Philippines, ranked as the 3rd most affordable country by global survey respondents in the U.S. News, offers a significant cost advantage for businesses.


Additionally, the average salary is known to be 3x to 4x less compared to that of Western countries. This only confirms the significantly reduced costs of outsourcing call center services from a country like this.


An Ideal Business Setting


Owing to its location feasibility, the Philippines has been easily accessible to both Asian and Western marketplaces. Besides being centrally based in Asia, its sophisticated infrastructure: transportation systems, and technological advancements have served pivotal to a simple business entry point. 


Thus making outsourcing to Philippines as easy as pie.


Language and Cultural Compatibility


All official government communications in the Philippines are in English. To prove this with statistical backing, the Philippines remains the second-ranked country in the English Proficiency Index (EPI) in Asia.


This leaves us no doubt regarding the potential language barrier that other countries may face from time to time.


Moreover, known as a melting pot of Western and Eastern cultures, the Philippines has become a popular choice for outsourcing purposes for global businesses.


Government Support


The Philippines Economic Zone Authority (PEZA) and the Board of Investments (BOI) offer financial advantages to international companies willing to establish business operations in the Philippines.


These roughly include, but aren’t limited to, income tax exemptions, tax breaks, duty-free capital asset imports, etc., playing a major role in increased outsourcing opportunities.


Top 10 Transport Service Call Centers in the Philippines


Top 10 Call Center for Transportation  Services in Philippines

Alongside stimulating the growth of various industries: e-commerce, real estate, finance etc., outsourcing has been significantly contributing towards enhanced transportation facilities. 24/7 call center services can now cover end-to-end seamless booking and sales processes.


Let’s get familiarized with some of the industry-leading BPO companies ready to provide call center services in the Philippines



Improving customer experience by providing land, cruise, and air-associated transportation and logistics services via a virtual call center has consistently made Welsend a reliable outsourcing partner for clients across the globe.


  • 31 Years of Expert Experience

  • 300+ Clients

  • 60+ Locations Across the Globe

Employees

10,000+

Average Hourly Rate

 <$25/hour

Location

Taguig, Philippines

Rating

4.9 Source


2. VXI


Exclusively dedicated to customer experience satisfaction, VXI strives to exceed business operational efficiency on the daily.


  • 43 Locations Across the Globe

  • 20+ Years of Success

  • 300M+ Interactions

Employees

10,0001

Average Hourly Rate

<$20 / hour

Location

Davao, Philippines

Rating

3.0 Source



Recognize the “Axiem Difference” as you leverage call center transportation services by building your personalized team and ensuring peak performance with sustainable ROI.


  • 11+ Years of Relentless Commitment

  • Virtual Team Tailored to Requirement

Employees

50 - 249

Average Hourly Rate

<$25 / hour

Location

Mandaluyong, Philippines

Rating

n/a



Avail enhanced multi-channel customer service and transform your transportation business into a globally renowned brand.


  • 6+ Years of Successful Outsourcing

  • Personalized Remote Team


Employees

50 - 249

Average Hourly Rate

$25 - $49 / hour

Location

Makati, Philippines

Rating

4.2 Source



Access a 24/7 customer support team at your disposal to meet your transportation service requirements.


  • 11+ Years of Offshore Service

  • Scale Your Virtual Team on Business Demand


Employees

250 - 999

Average Hourly Rate

Undisclosed

Location

Taguig, Philippines

Rating

n/a



Elevate your transportation business and secure access to global clients with Lambent’s offshore customer service team.


  • 18+ Years of Satisfied Community

  • Dedicated Team Equipped with Latest Software


Employees

10- 49

Average Hourly Rate

<$25 / hour

Location

Dumaguete, Philippines

Rating

5.0 Source



Manage your transportation business with 24/7 call center services, available for small and large businesses, and open doors to new opportunities.


  • 10+ Years of Real-Time Support

  • 4500+ Calls Per Day


Employees

250 - 999

Average Hourly Rate

<$25 / hour

Location

Cebu, Philippines

Rating

4.3 Source5.0



Transform traditional recruitment by hiring remote call center representatives and ensure consistent communication to serve your business clients.


  • 10+ Years of Personalized Services

  • Management Experts with 20+ Years of Experience


Employees

250 - 999

Average Hourly Rate

<$25 / hour

Location

Cebu, Philippines

Rating

5.0 Source



Keep up with the fast-paced world by availing of personal transportation and taxi services from Pac Biz.


  • 11+ Years of Uncompromising CX Quality

  • Agents with 3+ Years of English Contact Center Experience


Employees

50 - 249

Average Hourly Rate

<$25 / hour

Location

Dumaguate, Philippines

Rating

4.7 Source



Experience exceptional and timely limousine and towing call center services without breaking the bank.


  • 14+ Years of BPO Services

  • Scalable Team with Entry-Level Specialists to Seasoned Experts

Employees

10 - 49

Average Hourly Rate

Undisclosed

Location

Naga, Philippines

Rating

2.8 Source


Final Words


Delegating call center transportation services to BPO companies will come in handy once your business grows and builds.


Not only would you make an affordable choice, but ensuring seamless CX quality will help generate more leads. So, be sure to check out the latest packages!


Frequently Asked Questions


Are There Any Alternatives to Call Centers for Transportation Services in the Philippines?

Although 24/7 call centers in Philippines are already quite affordable, you can find multilingual support services with $5 hourly rates at ASL BPO. If you are confused about the services provided, try out the 7-day free trial and decide for yourself.

How Long Will It Typically Take to Reach a Customer Service Representative?

Will the Call Center Agents Be Able to Answer My Questions About Fares, Schedules, and Promos in English?

Are There Any Hidden Fees or Charges I Should Be Aware of When Booking Through the Call Center?

How Do They Ensure the Security of My Personal Information When I Make a Booking Through the Call Center?

What Type of Transportation Services Can I Book Through a Call Center?


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