Customer service typically belogs to the front office. However, they are to be supported by the back office to function efficiently. Back -office customer service integrates the technical support and automation needed to assist customers more effectively.

In business, a back office means the department that is responsible for combining all business activities.

Back office plays an important role in every business as the success of other core functional offices are dependent on the back office.

Back office outsourcing occurs when a company appoints a third party ( known as business process outsourcing) to look after their back office operations.

The middle office gets involved with managing corporate risks and building strategies. The back office is more concerned with functions such as technical and IT support.