Customer service typically belogs to the front office. However, they are to be supported by the back office to function efficiently. Back -office customer service integrates the technical support and automation needed to assist customers more effectively.

In business, a back office means the department that is responsible for combining all business activities.

Back office plays an important role in every business as the success of other core functional offices are dependent on the back office.

Back office outsourcing occurs when a company appoints a third party ( known as business process outsourcing) to look after their back office operations.

The middle office gets involved with managing corporate risks and building strategies. The back office is more concerned with functions such as technical and IT support.

No, you do not have to sign any long term contract hiring a virtual assistant from ASL BPO. We try to keep our plan client-friendly and as flexible as possible.

You will. The way our system works - we hire the virtual assistants on behalf of our clients . Then, we let our clients assess the VAs to find they are the best fit. So, you can select your own VA from our selected number of qualified candidates.

Our virtual assistants are fluent in English with both verbal and written communication skills.

Yes. We have a round the clock office operating system. Our virtual assistants are capable of working both night and day shifts.

Quality is our first priority. So, we do not allow our VAs to work from home. All of your virtual assistants work from the office so that we are able to monitor their tasks with full efficiency.

In order to better serve our customers, we employ a wide range of methods of contact, including email, in-call service, Skype, messenger, screen-sharing, and project management software. You can also let us know if you require any special arrangements.

Customer service typically belongs to the front office. However, they are to be supported by the back office to function efficiently. Back-office customer service integrates the technical support and automation needed to assist customers more effectively.