Customer Care & Support Outsourcing Services
Why Outsource Customer Care?
You want your business to focus on core part of its operations rather than build infrastructure on non-core part and drive up the costs.
By outsourcing your customer care to a specialized outsourcing company such as ASL BPO, you ensure that your customers get the support they need from a professional support team. Experienced service providers like us also have the ability to adjust to dramatic shifts in the demand and are able to scale up or scale down better than in-house customer care supports.
We Ensure Customer Satisfaction
With more than 95% CSAT
We provide 24/7 support round the year
Firm Communication Skills
All agents are fully skilled in English communication
Flexible & Scalable
We are flexible with drastic demand changes and scalable as well
Better Brand Loyalty
Help you increase your brand loyalty
Omni Channel Support
We provide call, e-mail, live chat support as well as social media and mobile app support
How Are We Different?
Customers judge your brand through the customer care service that you provide. A good customer service can go a long way to improving brand image, increasing customer retention and getting positive reviews . At ASL BPO we understand this and want to go above and beyond in the services we provide. All of our agents are very professional, friendly and easy to understand. The agents connect with the customer to understand why they are calling, to solve the underlying issues and queries and give them a great customer experience along the way.
All of our customer care agents are extensively trained and equipped to exceed customer expectations. They not only can resolve any current and any future downstream issues but they also have the ability to take decisions and make exceptions if need be, helping to drive the resolution faster.
Our services are customized based on the business needs you want us to address. We use innovative technology and have the ability to seamlessly integrate with any customer support platforms.
We Provide Support Across Multiple Channels
Provide support to customers through multiple channels with lightning fast responses. Whether they be for product & service inquiries, simple requests or complex technical support, we offer 24/7 support to your customers to show that you care, whenever or wherever they be.
Turn frustrated customers into satisfied ones
Provide real-time support whether they be in-app or through chat/calls
Give customers they feeling that they are being cared through personalized support
Provide lightning fast responses in chat and email
Minimize and mitigate incidents that may happen in social media & help protect your brand reputation
Provide actionable support to customers