Yarana Hossain
Jan 168 min
Updated: Feb 24
The Business Process Outsourcing or BPO industry in Asia is a booming billion dollar industry with USD 79.27 billion in revenue in 2023. The projected revenue for BPO companies in Asia is estimated at $107.40 billion by 2028. It is safe to acknowledge the BPO industry in Asia is a thriving multi-billion dollar industry that is beneficial for economic growth in Asian countries.
Although the Asian BPO industry is a lucrative hotspot for companies, you may find it difficult to choose which country to choose to perform your outsourcing responsibilities. There are some key factors to consider when choosing the right country for outsourcing, particularly for Choosing The Best BPO Company. We have compiled the key factors to look for as well as a comprehensive list of Asian BPO companies to make your search easier.
Business Process Outsourcing or BPO refers to the transference of the entire or partial business processes or individual activities to a third party. BPO encompasses back office support, for example, human resources, and front-office support, for example, customer service in call centers.
Outsourcing allows companies to reduce costs from non-core activities, thus freeing up funds for innovation and growth. Outsourcing enables companies to rapidly expand their workforce when demand surges, without hiring full-time staff.
The BPO companies in Asia are a fast-progressing and prospering multi-billion dollar industry. The reason for such growth lies greatly in Asian governments, which are investing heavily in infrastructure to support the growing nature of the outsourcing market.
Asia's large, well-educated labor pool, mostly English-speaking population, lower labor costs, and attainable cost of living make this region an attractive hotspot for companies seeking to outsource non-core tasks.
The pursuit of streamlined global supply chains and competitive pressures have solidified Asia's status as the go-to destination for outsourcing, shaping the modern economic landscape.
Asia is a large continent, with every country offering some different types of bpo services. So you may ask yourself the question of how to choose the appropriate country and company for your outsourcing needs.
Well, we have made that task easier for you by creating a comprehensive list of BPO companies sorted by Asian regions.
The BPO company in the South Asia Region is home to the largest companies offering BPO services in the global market.
1. TECHSPEED INC, India
TechSpeed Inc is an Women Owned Technology company, founded in Portland, Oregon in 2002, and headquartered in India. It is the first AI-driven Business Process Outsourcing (BPO) service provider. By harnessing the computing power of Artificial Intelligence and combining it with traditional human outsourcing support, TechSpeed enables firms to work faster, smarter, and more cost-effectively.
2. ASL BPO, Bangladesh
ASL BPO is an ISO 9001:2015 and ISO 27001:2022 certified Business Process Outsourcing Firm founded by Zayed Ahmed in 2014. Its primary focus is to provide outsourcing solutions to small and medium-sized companies by taking away tasks that are time-consuming and require monitoring, and specialized training so that they can save their time and money and refocus them on more profitable work that makes their business grow.
3. Infomate, Sri Lanka
Infomate is part of Sri Lanka's leading conglomerate, John Keells Holdings PLC (JKH). Sri Lanka's first accounting BPO, Infomate, was awarded ISO 27001:2005 certification for world-class information security and confidentiality procedures. As a socially responsible company, they pioneered the first rural BPOs in Sri Lanka, creating employment for talented rural youth in Jaffna, Seenigama, and Mahawilachchiya.
The BPO company in the South-Eastern Asia Region is home to the largest companies offering BPO services globally.
1. UNITY COMMUNICATIONS, Philippines
Unity Communications provides superior leadership and customer service as part of its mission to consistently help clients grow and succeed. The BPO service is available to startups, nearshore companies, and offshore companies. Over 50 U.S.-based companies leverage their expertise to efficiently run, grow, and scale their operations.
2. UPSTREAM BPO, Malaysia
Upstream BPO Sdn. Bhd. is an award-winning Business Process Outsourcing company that excels at catering to diverse verticals with its intelligent business operations.
3. KAZEHI GLOBAL, Singapore
Founded in 2019, Kazehi Global is a boutique B2B growth consultancy that specializes in assisting enterprise businesses in finding, nurturing, and converting their ideal clients. With a track record of serving over 100 local companies, they have successfully helped businesses achieve their corporate goals. Their comprehensive suite of multi-platform B2B sales and market development solutions is designed to drive success.
The BPO company in the Eastern Asia Region is home to the largest companies offering BPO services in the global market.
1. WELSEND, China
Welsend, located in China, is a specialized business process outsourcing provider centered on customer experience management. They are determined to enhance their client’s brand name in every customer interaction namely in customer care, technical support, and sales & management. They have been providing services to China’s leading companies in a variety of industries such as Retail & eCommerce, High-Tech, Tourism, Banking & Financial Services, Delivery & Logistics, and Manufacturing.
2. SYNJONES, China
Synjones is a data entry and software development company, located in China. They are experienced in Data Entry, Data Capture, Data Conversion, Documents Scanning, Information Validation, Data Archiving and Indexing.
3. BEIJING SUNSHINE GOLDEN POINT CONSULTING, China
Headquartered in Beijing, they have experience in customer care services, operation resource management consultation, large data industry research and development, enterprise SMS operation management, Market research, digital solutions, etc.
✍️Bpo Company in the West Asia Region
The BPO company in the West Asia Region, namely the United Arab Emirates, Dubai, is home to many companies offering BPO services in the global market.
1. DATA DIRECT GROUP, United Arab Emirates
Data Direct is a proficient provider of business process outsourcing, document management, and IT outsourcing services. DD has over 15 years of experience in this field and is armed with cutting-edge technology, infrastructure, and a team of professionals who have been offering partner companies and its diverse clientele customer-focused solutions.
2. CONTACTOPIA, United Arab Emirates
Specializing in contact call center premises, technology, workforce & operational services. They are dedicated to providing the best services to their clients.
3. TAFASEEL BPO, United Arab Emirates
Tafaseel is UAE’s home-grown largest business process outsourcing company. Their client-centric approach is dedicated to optimizing operations, driving growth, and providing reliable high-quality services.
The BPO company in the Central Asia Region is home to the largest companies offering BPO services in the global market.
1. IT SMART SOLUTIONS, Kazakhstan
With 14 years of experience, IT Smart Solutions offers a full-range ecosystem of outsourcing services for software companies and international companies.
2. BPO KAZAKHSTAN, Kazakhstan
Offering services in Accounting Support, Human Resources Services, Outstaffing, Legal Support, Payroll Calculations, Recruitment, Opening Representative Offices and Branches.
3. PERSON HUNTERS, Uzbekistan
Offers services in the Employee Selection Process, Management Consulting, Outsourcing, Personnel Assessment, Staff Training and Personal Development, IT Outsourcing, Analytics, Research, Social Surveys, Occupational Health & Safety Management Systems.
Outsourcing in Asia offers numerous benefits to companies. The primary benefit is cost savings, as many Asian countries have low-cost economies. Businesses can receive the same high-quality work at a fraction of the cost.
The difference in time zones can be another benefit of sourcing from Asia. Customer service and sales functions can provide 24/7 coverage. Companies in other industries can assign work to offshore assistants, who can complete the tasks by the next business day even when they are no longer in the office.
Global outsourcing, particularly in Asia, offers easier access to multilingual agents than onshore work for companies. English is spoken fluently in many Asian countries, as they are leaders in the outsourcing market. Asian countries also typically provide a large, well-educated workforce in key industries, thanks to government incentives.
There are some definitive benefits to outsourcing to a BPO company in Asia for companies looking for cost-effective solutions, specialized expertise, and market access.
The cost advantage is one of the main advantages of outsourcing to Asia. Outsourcing to Asia allows businesses to avoid paying the higher production costs associated with producing locally. Numerous Asian nations boast low-cost economies, and some may even provide financial incentives to attract foreign investment.
Many Asian nations have lower living expenses and pay, which allows businesses to save money and obtain high-quality labor at a reduced rate.
Huge production facilities can be found in many Asian countries. These specialized facilities are furnished with the tools and components needed to ensure efficient production. There is a steady supply of laborers seeking factory jobs in several Asian nations.
Asia is a desirable destination for outsourcing due to its cheaper labor costs and wider talent pool of highly qualified and diversified workers. Due to their investments in education and training, certain nations have produced people with expertise in a wide range of industries, including 24/7 customer service, engineering, IT, and healthcare.
To produce high-quality products, you must find qualified manufacturers with years of experience in your field of manufacturing. The workforce in many Asian nations is highly skilled and informed as a result of large investments made in education and skill development.
Asia offers a multitude of specialized talents and knowledge, whether it is in the field of electronics production in China or IT services in India.
Businesses can use this knowledge to increase product quality, creativity, and efficiency by outsourcing to Asia. It's a chance to benefit from the expertise and experience of experts who are leaders in their fields.
The economies of Asia are expanding quickly, which has created thriving business environments. These ecosystems frequently consist of a network of manufacturers, suppliers, research centers, and technology partners that can offer a multitude of chances for growth and cooperation.
Businesses can join these ecosystems by outsourcing to Asia, giving them access to relationships and important resources that can spur innovation and market expansion. Asia’s business ecosystems provide a fertile environment for growth, whether you are outsourcing to acquire cutting-edge technology or to break into new markets.
Although there are significant benefits to outsourcing to Asia, there are some potential disadvantages to this method. Companies looking to outsource in Asia need to be aware of the factors that may have a negative impact such as Differences in Timezones, Language Barriers, Lack of transparency, Lack of Control, and Quality Issues.
When searching for BPO companies, it is important to look for those with an impressive and reputable track record. Begin by creating a short list of potential candidates. Once you have your shortlist, you can make fair comparisons between them.
Do not overestimate or underestimate your budget. Always be prepared for necessary adjustments in case your company requires additional services.
Find companies that hire staff with strong English language skills and technical proficiency.
It is always important to openly discuss any concerns you may have regarding cultural differences. If possible, it can be helpful to create guidelines to ensure understanding and respect among team members.
Set clear expectations for the outsourced team. Avoid being overly lenient or excessively strict; instead, establish realistic deadlines that can be achieved.
To assess the required technical expertise for each role, it is important to actively participate in the selection process.
Consult a legal expert regarding company policies, regulations, and foreign outsourcing laws.
In summary, outsourcing to Asia has many advantages. It gives businesses a strategic edge by utilizing the region's knowledge, experience, and market potential. This helps businesses streamline processes, improve services, and maintain their competitiveness in the global market.
In a global economy that is always changing, Asia's outsourcing scene can provide substantial benefits if handled carefully.
In an increasingly linked world, Asia's role as a strategic outsourcing partner is likely to continue evolving, presenting both possibilities and complications for organizations worldwide.