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  • Writer's pictureSusmita Asad

Dental call center services

Updated: Aug 23, 2023

Adopting a call center as a healthcare facility is a modern approach to the medical field. Dental call centers free up dental professionals from administrative responsibilities so they can concentrate on offering excellent patient care.


The effectiveness of having a specialized support team to immediately address the concerns is valued by patients.


There are many more benefits to dental call center services. Let’s discuss the top 10 reasons why a dental office answering service is a necessity.


Table of Contents


10 Reasons Why Dental Call Center Service is Necessary


1. Appointment


Dental patients often make appointments via calls. Dental call centers handle appointment scheduling efficiently. Patients can simply call and book their appointments. They can also receive reminders based on their appointments.


2. Patient Inquiries


A patient has multiple inquiries before booking a dental appointment. They like to have a channel where they get all the queries answered beforehand. Dental call center agents are trained.


They address the patient’s concern, provide guidelines and offer any assistance needed.


3. HIPAA Compliance


Dental office call center agents are required to comply with HIPAA regulations. This means that they are committed to protecting patient privacy and confidentiality. Patients will feel secure to connect with a dental clinic that has a dedicated call center.


4. Emergency Response


Dental emergencies can occur at any time, and having a call center that operates outside regular office hours allows patients to reach out for urgent dental assistance. Call center agents are 24/7 available for any case of emergency.


5. Reminders


Answering service for dental make reminder calls to ensure post treatment instructions. Post patient service increases the value for any dental center. With the reminder, dentals can also reduce no show rates.


6. Multilingual Support


A call center can provide multilingual support, catering to a diverse patient base. Multilingual support reduces communication barriers and increases accessibility.


7. Insurance and Billing


Dealing with dental insurance claims and managing billing can sometimes be overwhelming. When you have a dedicated call center, they will handle the inquiry and verification process. It will eventually seem easier.


8. Resolution of Issues


Resolution of any issue regarding dental services gets easier with a call center by side. The problem solving expertise of agents brings favorable outcomes.


9. Improved Patient Satisfaction


Dental call center agents are trained to be customer centric. They answer patients' questions in a timely and informative manner. This helps to improve patient satisfaction.


10. Technology


Dental phone answering service uses the latest technology to provide patients with a seamless experience. Technology is always a valuable input to any service.


Types of Dental call center


Various types of dental call centers cater to specific aspects of patient care. Two common types are - virtual desk and dental sales support call center.


Virtual Desk Dental Call Center Services


A virtual desk dental call center is a specialized type of call center that provides inbound call and answering services as a receptionist. Most of the calls handled by a virtual desk are incoming queries.


Dental Sales Support Call Center


Dental Sales Support on the other hand has lead generation strategies. They make outbound calls to previous and new patients to send reminders for their regular oral health. They collect leads from the interested patients which converts into sales for a dental clinic.


What to Check Before Outsourcing a Dental Call Center


You should always consider a few factors before outsourcing dental call center. Here are some key aspects to evaluate before outsourcing to a dental call center:


Experience


Evaluate the experience of the call center in handling dental-specific services. Look for a provider with a proven track record in the dental industry.


If they are new to the industry, make sure you go through a thorough strategic plan before giving them the responsibility. Reach out to top call centers and compare the quotations.



Qualifications


Since dental is a specific healthcare industry, it is important to have qualified agents. Inquire about the training programs provided to call center agents.


Ask about their qualifications, certifications, and ongoing professional development initiatives. Also, prefer an agency that will be able to provide after hours call center services.


Security


Assess the call center's data security measures. Check if they use secure systems for handling patient information and if they comply with relevant healthcare data protection regulations, such as HIPAA in the United States.


The Importance of HIPAA for Dental Call Centers in The United States


HIPAA, which stands for the Health Insurance Portability and Accountability Act, is of utmost importance for dental call centers in the United States. HIPAA establishes strict standards for the security of personal health information (PHI), ensuring that it is protected. Healthcare providers, including dental offices and their call centers, are required to comply with HIPAA. HIPAA violations can have serious legal repercussions, including hefty fines and penalties.


Final Note


Dental call center services play a vital role in enhancing the effectiveness of dental practices. By outsourcing these services to a dental call center, dental services contribute to a positive patient experience. Contact us for a customized plan for your dental services.


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